Sales Associate - Rock Shop

Job Title

This individual is responsible for marketing Retail merchandise to guests and stocking the retail area.

Essential Functions

• Markets retail merchandise to guests.
• Stock and re-stock the Retail area to ensure an adequate inventory of all goods.
• Perform cash and/or credit transactions with guests.
• Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures.
• Ensures guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned

Non-Essential Job Functions

• Attend seminars when needed.

Education and/or Experience Requirements

High School diploma or equivalent required. Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.

Additional Requirements:

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly required.

Knowledge Of:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.

Ability To:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Inspect and maintain areas for which responsible.