Patient Access Representative

Overview Townsen Memorial Hospital is hiring a Full-Time Patient Access Representative from 10 am - 6:00 pm at our new state of the art facility in West, Houston (77072). ESSENTIAL FUNCTIONS: Verifies insurance benefits for all plans associated with patients, confirming the correct payor and plan is entered into the patient accounting system. Obtains insurance referrals and/or authorizations as required by individual insurance plans, documenting authorization/referral numbers in the appropriate fields for accurate billing. Collects, verifies, and accurately enters patient demographic information to ensure seamless revenue cycle processing. Adheres to facility protocols when modifying clinically sensitive data, such as patient name, date of birth, or gender, after admission. Monitors and clears all work queues daily, ensuring all account elements are secured for billing. Seeks to secure patient accounts to optimize hospital reimbursement while maintaining a customer-focused approach. Delivers exceptional customer service throughout the registration process. Enhances collection efficiency and accuracy by securing payments at the time of service. Proactively contacts patients or guarantors before their service date to provide estimated payment details, documenting all successful and unsuccessful contact attempts. Verifies copay information on insurance cards against account records for accuracy. Collects patient payments at the time of service, accurately documenting the amount and payment method. Ensures complete and precise documentation for each visit to maintain compliance with hospital and government regulations. Tracks and maintains personal productivity statistics to support departmental quality improvement efforts. Welcomes patients upon arrival and provides relevant information. Assists patients in completing necessary forms and documentation. Verifies the accuracy and completeness of patient forms and inputs demographic details into the EMR system. Answers and manages incoming calls, addressing inquiries and directing calls as needed. Forwards calls and messages to the appropriate medical staff. Keeps patients’ families informed about their loved one’s status. Prepares and labels patient charts accurately. Manages incoming and outgoing mail for the office. Maintains a clean, organized, and welcoming reception area, including the arrangement of magazines. Follows workplace safety guidelines, promptly reporting accidents and addressing minor hazards. Communicates with peers and management regarding identified workplace hazards. Upholds patient privacy and confidentiality in compliance with HIPAA regulations and company policies. Adheres to company standards of business conduct. Performs other related tasks as needed. Qualifications Knowledge of administrative and clerical procedures, including word processing, file management, and general office operations. Strong computer skills, including expertise in Microsoft Office Suite (Outlook, Excel, and Word). Solid attention to detail, ensuring accuracy and thoroughness in all tasks. Ability to maintain self-control by remaining composed, managing emotions effectively, and handling challenging situations with professionalism. Ability to maintain high stress tolerance by accepting constructive feedback and managing high-pressure situations calmly and efficiently. Ability to adapt to workplace changes with flexibility, embracing new challenges and varying work responsibilities. Ability to work independently with minimal supervision, demonstrating self-motivation and accountability. Demonstrates strong organizational and task-oriented skills by establishing and maintaining efficient systems to optimize workflow and ensure smooth, timely patient flow. Ability to multitask simultaneously while maintaining quality and accuracy. Exhibits polished and professional communication skills, ensuring clear, courteous patient interactions and exceptional phone etiquette. Provides outstanding customer service by understanding and addressing patient needs while building positive relationships. Education And Experience High School Diploma or GED One (1) year of experience as an admission representative performing all aspects of the registration process Basic Life Support (BLS) certified or must be obtained within thirty (30) days of hire. Benefits 401(k) with employer contribution Medical Insurance Dental Insurance Vision Insurance Short and Long-Term Disability Insurance Employee Assistance Program PTO + Holidays Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. Townsen Memorial emphasizes diversity, dignity, and inclusiveness in our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other. Please visit our website for more information: #J-18808-Ljbffr