Director of Operations

Job Details Job Location: NEW Health Administration - Chewelah, WA 99109. Position Type: Full Time. Salary Range: $110,200.00 - $140,000.00. Loan Repayment Opportunities NEW Health is a non‑profit federally qualified health center (FQHC). NEW Health is a member of the National Health Service Corps (NHSC) scholarships and loan repayment program. We are an NHSC approved site with a Primary Care HPSA Score of 17, a Dental HPSA Score of 20, and a Mental Health HPSA Score of 20. Additionally, NEW Health licensed health professionals are eligible to apply for the Washington State Health Professional Loan Repayment Program. Benefits with You and Your Family in Mind Four weeks of paid time off plus nine paid holidays Medical and vision insurance for you and your family is 100% paid for by NEW Health Health Savings Account and Flexible Spending Account options Free Life Flight membership for your family 401(k) plan with matching contribution Continuing Professional Education, license, and tuition reimbursement opportunities Purpose of Job Promote health and wellness within our communities by providing leadership that aligns with NEW Health’s mission and values for clinics, departments, and programs through the following: Essential Duties and Responsibilities Oversee day-to-day operations at clinic sites to ensure business is conducted efficiently and effectively. Communicates and explains new objectives, policies, and procedures to Clinic Operations Managers and meets with staff as necessary to support changes. Monitors clinic inventory management, workflow processes, production, schedules, and staffing to ensure operational continuity, efficiency, and productivity. Creates, implements, and monitors key performance indicators (KPIs) related to clinical operations to measure organization efficiency and effectiveness. Directs process improvement activities to improve clinic operations and collaborate with other departments as necessary. Collaborate with Clinic Operations Managers to create and maintain clinic budgets to achieve financial goals. Provides mentorship to Clinic Operations Managers and provides appropriate training and coaching to develop future leaders. Monitors and works to improve the patient experience and satisfaction. Maintenance Department: Supervises Facilities Manager and maintenance department. Ensures all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations. Incident Response: Supports safety committee to design and implement operational incident response policies, procedures, and workflows. Performs other duties as assigned. Travel may be required. Qualifications Education/Experience: Bachelor’s degree in Business of Healthcare Administration or equivalent experience preferred. Previous experience in a community health care setting preferred. Three years of experience in operations and three years supervisory experience required. Skills Computer skills required. Excellent oral and written communication skills, time management and multi-tasking skills required. Attention to detail skills required. Ability to maintain high level of confidentiality required. Physical Demands Required to stand, sit and be mobile 1/3rd to 2/3rd of the time. They are to use hands to finger, handle or feel over 2/3rds of the time, while reaching with hands and arms occurs 1/3rd of the day. Climbing or balancing, stooping, kneeling, or crouching occurs less than 1/3rd of the time. Communication by talking/hearing occurs over 2/3rds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10lbs and less than 1/3rd of the time up to 25-40lbs. Rarely is there a need to lift more than 41lbs. #J-18808-Ljbffr