Training Coordinator

JOB SUMMARY

The Training Coordinator works directly with Trainer/Auditors and reports to the Director of Training and Development. The primary objective is to provide overall support to the Training & Development team, handle office duties and optimize office operations. The Training Coordinator will provide oversight of the Tele-sales staff and ensure ongoing compliance, by conducting call monitoring. He/she will provide topic suggestions based on the findings for trainers/Auditors to utilize in developing ongoing training plans that ensure compliance and used in class trainings. The Coordinator will be responsible for updating and maintaining all training documentation and assisting in all projects.

PRIMARY RESPONSIBILITIES

• Perform general administrative, clerical, and executive support tasks
• Collaborate with the Director to devise and implement strategic administrative improvements and/or workflows
• Prepare materials for ongoing new onboarding training classes
• Maintain and edit training materials and tools as necessary including but not limited to annual, AEP, new compliance regulations, new workflows
• Maintain and edit workflows, policies and procedures, PowerPoints, Manuals, marketing plans, templates, form, etc.
• Conduct weekly performance evaluations through call monitoring to maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs for Tele-Sale Agents, Benefit Navigators and Medicare Support Specialist.
• Ensure all Tele-sale Agents, Benefit Navigators, and Medicare Support Specialists are conducting activities that are in compliance with CMS/DOH and company guidelines by directly reporting to the Training Director
• Maintain hard copy/ electronic filing system
• Maintain office supply inventories
• Record, compile, transcribe and distribute minutes of meetings
• Understand and train software/applications related to the role of the Trainee. (i.e.; ePACES, MARx, QBS4)
• Provide overall support to Trainer/Auditors

EDUCATION AND EXPERIENCE

Education Required: AA

Preferred: BA

TYPE OF EXPERIENCE

Required: Administrative, coordination, communications, education

Preferred: Training, Managed Care, Sales

SPECIFIC TECHNICAL SKILLS

Required intermediate level in Excel, PowerPoint, Word, and Outlook.

Certifications/Licensure Required: None

KNOWLEDGE AND SKILLS

• Self-starter/independent
• Ability to multitask and prioritize workload
• Interpersonal skills
• Strong navigation skills
• Strong communication and writing abilities
• Strong organizational skills with attention to detail
• Strong time management skills
• Adaptable
• Quick learner

PREFERRED SKILLS

• Public Speaking
• Training
• Marketing/Business Development/Sales knowledge
• Strong leadership and managerial skills
• Able to work in a fast-paced environment
• Managed long-term care knowledge
• Medicaid knowledge
• Medicare knowledge

SCOPE INFORMATION

# Direct Reports: Director Training and Development

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties, and skills required.

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