Visitor Services Student Assistant - Texas Science & Natural History Museum

Visitor Services Student Assistant

Texas Science & Natural History Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. The Museum seeks a Visitor Services Assistant I to contribute to admissions and gift store operations for Summer 2026. This position will end 8/31/26.

Responsibilities

• Welcome and check in visitors; sell tickets to visitors. Assist visitors with wayfinding and orient visitors to the exhibitions and programs at the museum; accurately answer visitor questions. Work collaboratively with museum staff and volunteers. Answer phone and accurately field questions.
• Process ticket sales, merchandise sales, membership sales, and refunds using a credit card machine. Accurately record sales and receipts using the Altru point-of-sale program. Restock merchandise in the gift shop. Inventory management which includes processing inventory shipments, organizing and displaying new merchandise and assisting with quarterly inventory counts.
• Assist with group visit operations. Collect constituent information, encourage enrollment in the membership program.
• Other duties as assigned.

Required Qualifications

• Extensive customer service experience.
• Strong interpersonal and critical thinking skills.
• Success working independently and as part of a team.
• Ability to interact and maintain productive working relationships with staff, students, visitors, and educators.
• Ability to learn quickly and be flexible

Preferred Qualifications

• Experience working in museums, nature centers, or other cultural institutions.

Working Conditions

• Extended periods of standing.
• Working at a desk and computer for extended periods, including repetitive use of a keyboard.
• Use of manual dexterity.
• Occasional climbing of ladders and stairs.
• Occasional lifting and moving 25+ lbs.
• Occasional work around electrical and mechanical hazards; heavy equipment.

Work Shift

• 20 hours per week
• Tuesday through Sunday (variable)
• Weekends required
• This position will end 8/31/26.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor

The University of Texas at Austin Students