Sr. Operations Support Administrator

Requisition ID: 110117 

Share Our Purpose. Be Yourself. Feel Valued.  

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , X and Instagram .

Position Information

Salary Range: $26.78/hr- $43.39/hr

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. 

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! 

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! 

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Primary Role

New Jersey American Water is seeking a Sr. Operations Support Administrator to join our team in Hillsborough, N J. As a lead, you will support and coordinate day-to-day operational functions including scheduling, customer relations, asset management, and reporting. The ideal candidate will have strong administrative experience in a fast-paced environment, as well as experience supporting operational counterparts and business leaders.

The Sr Operations Support Administrator is responsible for providing enhanced administrative and operational support for departmental and field operations. This senior‑level support role applies in‑depth knowledge of company processes, systems, and policies to independently coordinate complex administrative activities, resolve issues, and serve as a trusted resource to operations leadership, internal partners, and customers.

Key Accountabilities

• Provide administrative support to managers and departments for operations and special projects, applying in‑depth knowledge of company processes, systems, and priorities

• Coordinate travel arrangements and maintain departmental calendars and meeting schedules, proactively resolving conflicts and advising leaders on scheduling efficiencies

• Prepare, review, and distribute correspondence, reports, and meeting minutes, ensuring accuracy, alignment with company standards, and appropriate distribution

• Oversee inventory of office supplies, equipment, and materials, monitoring usage trends, resolving discrepancies, and placing replenishment orders in accordance with established guidelines

• Coordinate the permitting process by obtaining permits and assembling standard documentation, verifying completeness and compliance with requirements

• Point of contact for escalated customer or operational issues, requiring advanced system knowledge, cross‑functional coordination, or policy interpretation and exercising judgment in escalating complex or sensitive matters

• Explain company processes, procedures, and system workflows to customers and internal partners, serving as a resource 

• Monitor, research, and respond to assigned BPEMs in accordance with established guidelines, identifying trends or recurring issues and escalating as appropriate

• Coordinate work order preparation and completion, ensuring adherence to policies, procedures, and system requirements and providing guidance to staff

• Enter, audit, update, and track work orders in systems, identifying and correcting discrepancies.

• Ensure accurate and timely data entry across business systems, databases, and spreadsheets, using system knowledge to prevent and resolve errors

• Compile, review, and validate daily, weekly, and monthly reports using predefined formats, confirming data accuracy and flagging anomalies

• Research, maintain, and update information in tracking systems and document repositories, ensuring records are accurate, complete, and audit‑ready. 

• Maintain organized and reliable operational records related to operations, customer activity, and departmental processes in accordance with retention standards

Additional Key Accountabilities

• Initiate and monitor routine purchasing transactions, including purchasing card and fleet‑related expenses, ensuring compliance with policies and resolving discrepancies

• Coordinate and support inventory tracking and reporting, reconciling variances and maintaining accurate inventory records

• Support vendor setup and invoice processing, researching and resolving routine billing or delivery discrepancies and escalating issues as needed

• Review payroll documentation for completeness and accuracy prior to submission.

• Support accounts payable and receivable activities, including invoice entry, receipt processing, payment tracking, and issue resolution

• Prepare deposit documentation and supporting materials, ensuring accuracy and completeness.

• May prepare complex operational reports and perform basic trend analysis to support departmental planning and decision‑making

• Resource for onboarding and ongoing enablement of administrative staff by sharing knowledge, reinforcing best practices, and advising on processes and procedures

• The duties and responsibilities listed are representative of the work performed by employees in this role and are not intended to be exhaustive. Specific responsibilities may vary based on business needs, location, operational requirements, and organizational assignment

Knowledge/Skills

• Knowledge of customer and/or operations support practices.

• Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports.

• Strong knowledge of computer software such as MS Word, Excel and Outlook

• Process and project management skills.

• Good business acumen and judgment.

• Good quantitative and analytical skills; attention to detail.

• Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation).

• Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others

Experience/Education

• High School diploma or GED
• 5+ years’ experience in clerical / administrative support 

Work Schedule

• Full-time, on-site
• Monday-Friday, day shift
• Overtime as needed

Travel Requirements

• Local travel may be needed
• Valid state driver's license

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.