Teller I - 20 hours - East Springfield

Job TitleThis role plays a vital role in bringing TD's human, relationship driven banking experience to life. This role is a trusted guide for our clients; delivering everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals while upholding TD's strong risk and regulatory standards.Depth & ScopeFirst point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experienceDelivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help achieve their financial objectivesEngages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client transactions into meaningful momentsDemonstrates knowledge of basic banking products and services to utilize insights, tools and resources to evaluate and recommend client solutionsPerforms a broad range of client transactions and multi-step activities within established financial limitsIdentifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretionEducation & ExperienceHigh school diploma or GED1 year demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experienceTeller or cash-handling experience in a client facing/financial institution preferredAbility to work during operating hours to include evenings, weekends and holidays as scheduledAbility to complete required job-related training upon hireStrong organization skills to handle multiple tasks in a fast-paced environmentExcellent communication skills with ability to be concise, clear and consistentDemonstrated effective problem-solving skillsDemonstrated ability to schedule and prioritize workDemonstrated ability to work independently and within deadlinesSound judgment in decision making and problem solvingProficient in Microsoft OfficeNotary License preferredCustomer AccountabilitiesOrchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partnersServes as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategyCreates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationshipsBalances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomesProactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goalsAdvocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactionsShareholder AccountabilitiesMaintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the clientActs as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standardsIdentifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedureActs in accordance with TD's code of conduct and ethical standards in every decisionProtects TD's clients, colleagues and the Bank - Do the right thing -own it, raise it, know itEmployee/ Team AccountabilitiesCompletes required training and continuously strengthens risk and compliance knowledgeContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the teamTakes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the teamEmbraces different perspectives, backgrounds, and experiencesModels curiosity and seeks out different perspectives to foster a growth mindsetCollaborates with team members in contributing to the success of the team and organizationPhysical RequirementsNever: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – FrequentPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – ContinuousSitting – OccasionalStanding – ContinuousWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – OccasionalSquatting – OccasionalBending – OccasionalKneeling – OccasionalCrawling – OccasionalClimbing – OccasionalReaching overhead – OccasionalReaching forward – OccasionalPushing – OccasionalPulling – OccasionalTwisting – OccasionalConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of