General Manager/Building Manager

General Manager/Building Manager | 3 West Club

Location: 3 West 51st Street, Midtown Manhattan, New York, NY

Salary: $115,000 annually + bonus + benefits

Schedule: 8:00 AM to 4:00 PM; additional availability required for special events and operational needs

About the Role

The 3 West Club seeks an experienced, hands-on General Manager to oversee daily operations, financial performance, hospitality services, facilities, and personnel at its historic Midtown Manhattan clubhouse.

Reporting to the President and working closely with the Women's National Republican Club (WNRC) Board of Governors and its committees, the General Manager is responsible for operational excellence, financial sustainability, regulatory compliance, staff leadership, and an exceptional experience for members and guests. The role balances strategic planning, financial oversight, hospitality management, and hands-on execution across multiple departments.

Responsibilities

Executive Leadership and Strategic Planning

• Oversee daily Club operations in accordance with the policies, budgets, and objectives set by the President and Board of Governors.
• Develop and implement strategic plans, annual goals, and measurable departmental performance standards.
• Work with department heads to maintain high service standards, operational efficiency, and member satisfaction.
• Prepare operational updates and financial reports for the Board of Governors and its committees.

Financial Management and Business Operations

• Oversee operating and capital budgets, cash flow, financial reporting, and budget-to-actual analysis.
• Monitor revenue and expenses across guest rooms, food and beverage, catering, private events, and other operations.
• Review financial statements, general ledger activity, accounts payable, accounts receivable, payroll, and invoices.
• Identify opportunities to grow revenue, control costs, strengthen internal processes, and support long-term financial stability.
• Coordinate annual budgeting, audits, insurance renewals, vendor negotiations, and contract reviews.

Hospitality and Member Experience

• Direct guest room operations, front desk, housekeeping, food and beverage, catering, private events, and member services.
• Oversee event coordination, banquet event orders, catering performance, and service delivery.
• Maintain high standards for property presentation, cleanliness, décor, and hospitality.
• Address member and guest concerns professionally and enforce Club policies consistently.
• Support membership engagement, retention, marketing, programming, and promotional activities.

Human Resources and Staff Development

• Recruit, hire, onboard, train, supervise, and evaluate employees and department heads.
• Set clear performance expectations and support employee development and retention.
• Review staffing schedules, approve payroll, coordinate leave requests, and address employee concerns.
• Oversee employee training, workplace safety initiatives, and updates to the employee handbook.

Facilities, Capital Projects, and Compliance

• Oversee property maintenance, security, housekeeping, engineering, and facility improvements.
• Manage capital projects with architects, engineers, contractors, and vendors to meet budget and schedule expectations.
• Maintain licenses, inspections, and regulatory compliance with New York City and New York State requirements, including the NYS State Liquor Authority, NYC Department of Health and Mental Hygiene, FDNY, and NYC Department of Buildings.
• Manage building emissions compliance under NYC Local Law 97.
• Coordinate fire safety inspections, drills, training, and correction of violations.

Vendor and External Relations

• Maintain effective relationships with vendors, contractors, tenants, service providers, city agencies, and other stakeholders.
• Oversee service agreements, utility contracts, lease renewals, and purchasing arrangements.
• Coordinate legal matters with the President, Board, and legal counsel as appropriate.
• Oversee building security and coordinate with local authorities on security matters.

Qualifications

Required

• Senior-level experience in hospitality, hotel, private club, or comparable multi-department operations management.
• Strong financial management skills, including budgeting, expense control, revenue analysis, and financial reporting.
• Experience supervising department heads and managing staffing, performance, and employee development.
• Experience overseeing hospitality operations, food and beverage, events, facilities, or property management.
• Knowledge of building, fire safety, hospitality, and food service regulations applicable in New York City.
• Proficiency with business technology, financial reporting tools, and operational systems.
• Strong organizational, communication, problem-solving, and decision-making skills.
• FDNY Fire Safety Director certification, or the ability to obtain it within a timeframe approved by the Club.
• Residence within a 5-mile radius of the Club (3 West 51st Street, NY, 10019).

Preferred

• Experience managing a private membership club.
• LEED accreditation or experience with sustainable building operations.
• Experience overseeing guest rooms, catering, banquets, food and beverage, and private events.
• Experience reporting to a Board of Directors or Governors and working with committees.
• Experience managing capital improvements, contractors, regulatory inspections, and vendor contracts.

Compensation

Base Salary: $115,000 annually

Additional Compensation: Bonus eligibility

Benefits: Comprehensive benefits package

The 3 West Club is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy, national origin, age, disability, marital or partnership status, military or veteran status, genetic information, or any other characteristic protected by federal, New York State, or New York City law.