Senior Operations Specialist

Cash Management Retirement Senior Operations SpecialistWhere ambition meets innovation:Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.Job Overview:The Cash Management Retirement Senior Operations Specialist is responsible for complex escalations to ensure the policies and procedures regarding the movement of assets and securities in Retirement accounts are followed and can make decisions related to escalations while balancing risk tolerance. Additionally, this role is key to the training of new associates to ensure they are prepared to process move money request accurately and efficiently. This role requires a solid understanding of IRS regulations and rules related to Retirement move money transaction and the ability to educate.Responsibilities:Handles high level/complex escalations by understanding the request, taking appropriate action and providing rational to resolve while keeping management informedProvide trend analysis on processing queues and escalating as appropriateAbility to make decisions while weighing risk toleranceFacilitate the training of new team members using multiple methods to include updated training guides, shadowing and on-going processing supportIdentify opportunities for training gaps within the team to work towards a solution and resolveUnderstanding of IRS rules and regulations related to contributions and distributions in Retirement AccountsProblem solve and conduct research on advisor related questions and escalations using a variety of toolsConsistently research, review and update department procedures to ensure they are aligned with IRS regulationsAssist with quality assurance reviewsReview, prepare and process complex retirement move money request to include RMD, Removal of Excess, Recharacterizations and Qualified Retirement Plan transactionsActively participate in user acceptance testing for enhancements to current systems/processesProactively educate internal business partners and advisors on products and processes including necessary updates to intranet and advisor facing resourcesIdentify opportunities for process improvement and take ownership of implementationWork collaboratively and efficiently with others in a fast pace, evolving environmentWhat are we looking for?We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.Requirements:1+ years of financial services experience1+ years of customer service experienceExperience with Microsoft SuiteCore Competencies:Verbal and written communication skillsTime-management skillsAttention to detailEffective collaboration across departmentsDecision-making skillsPreferences:Data analysis skillsExperience with BETA, Documentum, ClientworksMS Excel and Dynamics experienceExperience managing work queues, mailboxes, and doing researchBachelor's DegreePay Range:$17.23-$28.72/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at View phone number on click.appcast.io.