Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant (MSA) for Audiology/Speech Pathology clinics generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this specialty care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care. The MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered. The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.

Duties include but are not limited to:

• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Functions as a clinic clerk and receptionist.
• Provides complete appointment management according to clinic guidelines, to include scheduling, cancelling, and re-scheduling patient appointments and/or consults; enters no-show information; ensures encounters that need Action Required are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information, among other aspects of appointment management.
• Receives, schedules, and routes patients seeking care.
• Receives and makes telephone calls for clinical staff and acts as a receptionist to patients, other professional and clinical staff, and the public.
• Composes correspondence pertaining to clerical and administrative functions of the clinical service.
• Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.

Work Schedule: 8:00am-4:30pm, Monday-Friday

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized