Technology Support Specialist I/II

Responsibilities Provide technical expertise in supporting personal computers, Apple devices, classroom technology and other technology. Provide technical assistance to end users including software installations and support. Diagnose and solve hardware and software problems. Train, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology. Return employees and students to productivity as quickly as possible following a technology incident. Maintain a high degree of knowledge, skill, and experience with the technology supported by the IT department. Expedite resolutions as quickly and efficiently as possible while providing an accurate solution. Document support history, troubleshooting efforts, status updates, and resolutions within the college’s ticket management system. Requirements Education and Experience sufficient to meet the rigors of the position. CompTIA A+. HDI Desktop Advanced Support Technician. MD-100 Windows 10. Apple Certified Support Professional. Jamf 100. Experience managing the Windows 10 OS. Experience managing Windows server file server and printer server roles. Experience managing devices in Microsoft AD DS and Azure AD. Experience managing devices and applications with SCCM, Intune, and Jamf Pro. Advanced knowledge of PC, macOS and mobile device environments. Advanced knowledge of instructional hardware and software. Knowledge of computer networking. Knowledge of server management. Strong written and oral communication skills in English. Ability to supervise part-time employees and work‑study students. Bilingual (English/Spanish) or conversational language abilities preferred. #J-18808-Ljbffr Jobtailor