Assistant General Manager

Assistant General ManagerWe believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!The Assistant General Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.Key ResponsibilitiesGeneralWork with and support the General Manager; assume GM responsibilities in their absenceCoach and develop a large and diverse team through clear written and verbal communicationManage all facets of the operationHandle guest's questions and concerns professionally and courteouslyEstablish and uphold Altitude standards and complianceOversee Altitude's defined processes around inventory and reporting responsibilitiesTrack all spending and ensure it is accounted for and in accordance with the park's policiesDevelop the team by establishing profitability goals and rewarding positive behaviorPeopleRecruit and hire talentSet and hold expectations of accountability with team, upholding brand standardsEnsure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiencesCreate a work environment that promotes staff retention levelsMaintaining a comfortable work environment and recognizing the importance of conflict resolutionAssure staffing levels meet business needs, while taking into account team member well-beingMaintain positive guest experience by using our SMILES philosophySelect and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunitiesSalesExecute sales and marketing plans in collaboration with General ManagerManage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situationsMaintaining positive community relationships and participating in local eventsPromote membership salesDraft, communicate, track and hold departments accountable for individual goalsGuest ServicesCreate a non-brand Altitude guest experience through superior operationsOversee cleanliness of park and responsible for audit/inspectionsEnsures compliance with all policies, standards and proceduresMaintains high visibility in guest areas during peak timesWalk through the park & check for cleanliness, maintenance of attractions and signageSeek out guest feedback and use for management and hourly team developmentFollow safety and incident reporting guidelinesQualifications and Skills2+ years of experience managing a team in an entertainment or food and beverage environmentFood safety or alcohol certification requiredCPR/First Aid certification a plusStrong leadership qualities including organization and time managementAble to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growthWorkdays, nights, weekends, and holidays as requiredOperate in a fast-paced environment with constant distractionsLift and carry over 50 pounds regularlyAchieve budgeted financial results in areas of responsibilityAct as a mentor and lead by strong exampleMaintain a professional image