Clinical Trial Navigator: Patient Access & Referrals

Location Office based in Irving, TX. Job Summary Under the direction and supervision of the Assistant Director of Clinical Trial Management, this position is responsible for assisting patients by coordinating referral appointments. The CTN performs general clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information. The position works closely with new patients, referral physician offices, NEXT physicians, research coordinators and medical records team in support of all ongoing clinical studies. Essential Duties and Responsibilities Demonstrates an understanding of patient/sponsor confidentiality to protect the patient and practice. Following HIPAA guidelines gathers patient records from a variety of sources (i.e., portal systems, mail, fax/eFax, email, etc.), which will require interacting with medical records departments, registration areas, and/or physicians' offices in a professional manner. Keeps health care providers and research personnel within practice informed by communicating availability or unavailability of the records. Handles medical record requests and related releases of information ensuring that all releases are compliant with HIPAA guidelines. Serves as a backup to the CTNs at other NEXT sites to ensure proper coverage. Ensure that medical records received are adequate for clinical trial entry and works closely with research coordinators to ensure that basic eligibility requirements are met. Schedules and arranges referral appointments. Sets appointments, sends reminders, and provides patients with information about new patient visits. Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensures complete and accurate registration, including patient demographic and current insurance information. Ensures that referrals are addressed and facilitates timely scheduling of appointments. Assembles information concerning patient's clinical background and referral needs. Contact organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Obtains up to date insurance information and ensures preauthorization for new patient visits. Attends meetings and briefings regarding clinical studies as required. Ability to maintain a positive attitude with the research team. Maintain professional demeanor with clients and outside medical records facilities. Remains current with all required training. Performs other duties as assigned Knowledge, Skills and Abilities Knowledge of Phase I oncology clinical research. Knowledge of appropriate software including Microsoft suite applications and Adobe Acrobat Pro. Excellent interpersonal skills to deal effectively with research personnel. Knowledge of medical terminology. Knowledge of ICH GCP, FDA, OHRP, OSHA and HIPAA guidelines pertaining to clinical research. Excellent organizational skills to independently manage workflow. Ability to prioritize quickly and appropriately with minimal guidance. Ability to multi-task, work independently and function as part of a team. Clear and concise verbal and written communications. Required Education and Experience Minimum of BS preferably in Health Sciences. EEO Statement IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. EEO Minorities/Females/Protected Veterans/Disabled Compensation The potential base pay range for this role, when annualized, is $47,400.00 - $118,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. #J-18808-Ljbffr