Medical Care Specialist - TelePrEP

WHO WE ARE:

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

WHAT WE OFFER:

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

POSITION SUMMARY

The Medical Care Specialist will work under the direction of the BHACS PrEP Telehealth Program Manager and in collaboration with medical providers and program staff to support the expansion and delivery of PrEP services. The Medical Care Specialist will conduct virtual and in-person intakes and assessments, coordinate referrals and medical appointments, and assist clients with navigating insurance and other healthcare access needs. The Medical Care Specialist will provide adherence and retention counseling for PrEP/PEP candidates, ensuring services are delivered in alignment with client needs, health literacy, and cultural competency. This position will plan and coordinate medical care and follow-up services to promote continuity of care, improve patient management and satisfaction, and enhance cost-effectiveness through the integration of services. The Medical Care Specialist will maintain accurate and detailed records, including encounter documentation, and ensure that providers are kept informed of client progress.

Essential Functions:

1. Complete intake and initial and annual psychosocial assessment.
2. Work closely with Program Manager to ensure that TelePrEP Program services are offered according to program deliverables.
3. Provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual patient need.
4. Develop, implement and coordinate a medical care plan with the client's health care providers, as well as the clients and his/her family and evaluation of treatment results.
5. Screens patients for social determinants of health (SDOH) barriers, such as housing instability, transportation, and insurance issues, and provides linkages to support services.
6. Assesses needs of patients seeking and accessing PEP and PrEP services through telehealth and in-person visits.
7. Engages with community members in laundromats, beauty salons, other local businesses churches, parks, and other public spaces to educate about PrEP and telehealth services. Uses technological equipment to facilitate real-time telehealth PrEP visits, expanding access to care in non-traditional settings.
8. Provides virtual and in-person direct service such as intakes, navigation, education and follow up around PEP and PrEP services.
9. Assists with data collection for AIDS Institute Reporting System and CHN’s Electronic Medical Record
10. Coordinates telehealth and in person medical services with clinic staff.
11. Act as patient advocate, investigates and reports adverse occurrences, and perform staff education related to resource utilization and psychosocial aspects of healthcare delivery.
12. Provide coaching, appointment assistance, treatment adherence counseling and education, regular plan update and re-evaluation.
13. Maintain detailed records of client access to services and update clients’ charts regularly.
14. Participate in Quality Improvement activities and monitor Quality Improvement indicators as directed by supervisor.
15. Adhere to departmental goals, objectives, standards of performance, and policies and procedures.
16. Promote effective and efficient utilization of clinical resources.
17. Assist staff in implementing and facilitating weekly workshops, support groups, outreach activities and program initiatives.
18. Participate in weekly staff meeting and individual supervision meeting.
19. Participate in training, in-services, and support activities.
20. Participate in PrEP/PEP Team meetings as appropriate.
21. Distribute PrEP/PEP education materials and condoms to clients.
22. Participate in on-site and off-site program activities.
23. Perform other related duties as assigned by supervisor.

EDUCATION & EXPERIENCE

• High School Diploma or satisfactory GED equivalent required.
• Experience working in the field of HIV prevention and treatment and/or current knowledge of the latest HIV prevention and treatment advances.
• Experience working with the LGBT communities.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Good communication and interpersonal skills.
• Strong knowledge of PrEP, HIV prevention strategies, and healthcare access.
• Practical experience in crisis intervention in an acute care setting.
• Knowledge of geographic area of work site and of language appropriate to community.
• Interest in and conviction of purpose and aims for all programs in the clinic.
• Respect for the rights of individuals to make their own decisions about their medical care.
• Ability to communicate easily and display a cordial manner towards individuals from a variety of socio-economic, cultural, and religious backgrounds.