IT Support Analyst

Technical Support AnalystThe Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.What You'll Do (Responsibilities):Provide on-site IT support to local user baseAssist with project(s) and within time and budgetManage multiple and changing priorities dailyCoordinate third party when needed to troubleshoot issuesProvides exceptional service using skill set, and builds on this skill setProvide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needsConfigure, install, monitor and maintain client desktop software and hardware; support mobile workforceTake responsibility for own work and provide support to others in accomplishing their workPerform other duties as assignedWhat You Bring (Qualifications & Skills):Bachelor's degree in computer science, information systems, or equivalent real-world work experience3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support roleDemonstrate strong customer service attitude and demeanorSolid communication skillsOrganized and has efficient time management skillsStrong attention to detailAbility to work interdepartmentallyExercise strong critical thinking and problem-solving capabilitiesProficient in Microsoft O365 Suite, Call Center unity desiredDesktop and Laptop security encryption for Mac and PCActive Directory ManagementKnowledge and Experience of VOIPBasic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).Special Requirements:U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.ITAR requirement120.15. Some positions will require current U.S. Citizenship due to contract requirements.FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.