Business Solutions Developer IV (PEGA)

Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements. Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow-driven PEGA application enhancements. Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to guide Branch Operations department through the implementation of enterprise-wide technology changes. Manage existing applications and automations by monitoring system performances and resolve high-priority production issues. Serve as a senior technical advisor and mentor to junior developers. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experienceExpert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure LibraryExtensive experience working with application development platforms (e.g., Pega, Maven, JAVA, etc.)Extensive experience in programming with "low-code" or "no code" software applicationsExtensive experience in developing and testing softwareExtensive experience demonstrating the ability to research, compile, and document program procedures and processes related to production support and maintenance Ability to analyze technical issues to recommend, develop and/or implement strategies and achieve objectivesExtensive experience in communicating complex technical issues to non-technical audiencesExtensive experience in problem resolution including determining root cause, scope and scale of issuesExtensive experience in leading collaborative work teamsExtensive experience in leading projects and/or initiatives large in scopeExtensive experience in managing multiple priorities independently and/or in a team environment to achieve goalsParticipate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standardsSuccessfully complete required training, assessments and certifications to learn core principles of the citizen development application development platformsAdvanced skills resolving conflicting requests and meeting changing requirementsExpert research, analytical, and problem-solving skillsExpert skill interpreting and synthesizing large amounts of informationExpert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsExpert skill identifying and analyzing business requirements and recommending solutionsExpert organizational, planning and time management skillsExpert verbal, interpersonal and written communication skillsExpert database, word processing, spreadsheet and presentation software skillsDesired Qualifications Expert knowledge of Navy Federal Project Portfolio ManagementExpert knowledge of Navy Federal products, services, programs, policies and proceduresKnowledge of code-centric, builds services, scripts, or data pipelines (e.g., Python) Additional InformationHours:Monday - Friday, 8:00AM - 4:30PMLocation:820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 226029999 Willow Creek Road San Diego, CA 9213111270 Saint Johns Industrial Parkway South, Jacksonville, FL 322469001 Airport Freeway, Suite 925, North Richland Hills, TX 761804 Concourse Parkway, #100, Sandy Springs, GA 30328Translate business requirements (e.g., needs, objectives, functions, features, input and output) into delivered technical solutions utilizing the automation tool PEGADiagnose and resolve complex production issues through advanced troubleshooting, root cause analysis, and data-driven problem solvingPartner with project teams to plan, coordinate and roll out software change/release to Controlled Testing and Production; obtain required approvals and transition project to productionCollaborate daily with all BACE team members to ensure alignment of priorities, solution design, and delivery timelinesProvide follow-up to monitor the progress of planned improvement project implementations to ensure timely action, support and achievement of expected benefitsCollaborate with governance team DPA, the business units Branch Operations, and other ETS partners in problem resolution effortsWork in partnership with key business stakeholders in the development and delivery of technical solutionsPromote transparency of work through consistent updates, knowledge sharing, and active participation in Agile ceremonies and technical discussionsUtilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategiesCreate and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-CycleContribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repositoryContinuously evaluate existing PEGA applications to identify opportunities for optimization, scalability, and improved user experience.Interpret results of analysis; present technical solution recommendations, alternatives and implicationsApply and communicate changes and new trends in systems/technologyAnalyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and outputIdentify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projectsPerform annual recertification on Navy Federal standards as they relate to the platformDevelop, recommend and document adjustments to workflow to streamline processesPartner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to managementDevelop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposureLead, guide and mentor Business Solutions Developer I’s, II’s & III’sPerform other duties as assignedFull timePosting Date: 2026-08-18