Specialist-Registration I

Registration Specialist – West Hospital (Onsite) Schedule: Monday – Friday, 8:00 AM – 4:30 PM Location: West Hospital (100% Onsite) Position Overview The Registration Specialist plays a key role in ensuring a positive patient experience by facilitating patient flow, managing registration activities, and providing administrative support. This position serves as a central point of contact for patients, providers, and clinical staff while maintaining accurate demographic, insurance, and financial information. Key Responsibilities Patient registration and check-in/check-out Verify and update insurance information Manage and respond to patient messages Scan and maintain patient documentation Process billing sheets and collect payments as needed Schedule appointments and answer incoming calls Validate charges and enter information into appropriate systems Collaborate daily with Registered Nurses (RNs) and Medical Assistants (MAs) to support patient needs Provide excellent customer service to patients and visitors Team Culture & Onboarding The team prides itself on being supportive, compassionate, and collaborative. Employees are encouraged to take things one step at a time, remain flexible, and always put patients first. Training is designed to provide exposure to both front-end clinic operations: Check-In/Registration Check-Out and Patient Flow This approach helps new team members gain a comprehensive understanding of the patient experience and clinic operations. Minimum Qualifications High School Diploma or GED required Basic proficiency with Microsoft Office (Word, Excel, and PowerPoint) Preferred Qualifications Prior experience in a healthcare setting strongly preferred Ability to learn and retain medical coding concepts, including ICD-10 and CPT coding Knowledge of insurance verification and interpretation Understanding of medical terminology and clinical practices Strong customer service and communication skills Ability to multitask in a fast-paced patient-care environment Ideal Candidate The ideal candidate is compassionate, organized, detail-oriented, and enjoys working with both patients and clinical team members. They can adapt to changing priorities while maintaining a positive and professional demeanor. This role offers an opportunity to make a direct impact on the patient experience while working within a supportive and team-oriented clinic environment. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Indiana University Health