Patient Service Coordinators

Job Description

Job Description

Vascular Institute of Virginia

Job Title: Patient Service Coordinator Status: Non-Exempt

Reports To: Clinical Manager Department: Operations

Job Summary:

The Vascular Institute of Virginia (VIV) has three advanced outpatient facilities (Woodbridge, VA; Fredericksburg, VA; Fairfax, VA) and one partner facility in Waldorf, Maryland (MVI) focused on minimally invasive, treatments for a variety of issues. The vision for our organization is to provide world-class care for our patients in a convenient, outpatient setting. Our clinical expertise, knowledgeable staff, and team- driven work environment sets us apart from other healthcare providers and leads to both career enrichment and advancement opportunities for our employees. We are currently seeking a Patient Service Coordinator.

Position requires the ability to input data accurately into computer system. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the office manager. Job duties are routine in nature, but situations may vary occasionally. Employee is expected to consult management for any situation for which precedent does not exist. Job duties involve routine interaction with others, including providing assistance and limited direction. Contacts are generally, cordial and non-confrontational. May be required to perform the duties of other employees, including supervisors/managers, in their absence. May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.

Specific Responsibilities

1. Obtains current patient information from established and new patients.

2. Accurately enters/updates patient information in practice management system.

3. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.

4. Assists patients with completion of paperwork when necessary.

5. Notes patient arrival in Electronic Health Record. (SUPRA)

6. Accurately pre-screens medical records, Notates Patient Allergies on Chart and Armband.

7. Prints schedules for upcoming appointments.

8. Verifies insurance eligibility and obtains authorizations for dates of service.

9. Attaches needed updated demographics and consent forms to Patient charts.

10. Schedules appointments.

a. Identifies patients by date of birth and name in computer system.

b. Creates new account if patient not in the system.

c. Schedules and re-schedules appointments as needed.

11. Calls No Show appointments to reschedule, makes appropriate notations in HER.

12. Performs prescreening process for add-on appointments.

13. Routinely demonstrates superior customer service skills.

14. Answers telephone in a timely and polite manner, within three rings.

15. Communicates in a courteous, professional, cooperative and mature manner.

16. Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.

17. Accurately takes messages and conveys information to recipient.

18. Transfers call to physicians / nurses and all other staff when indicated.

19. Protects/observes patient confidentiality per policies and procedures.

20. Scans information into Electronic Health Record

21. Categorizes, dates, and labels loose medical documents.

22. Scans loose medical documents per protocol.

23. Accurately imports registration documents into patient’s electronic health record.

24. Demonstrates the ability to collect office charges, post charges to patient accounts

and accurately manage cash drawer.

25. Accurately reconciles charges for the day.

26. Correctly prepares daily batch reports/encounters for the Center Manager.

Qualifications

· High School Diploma or equivalent

· Medical Office experience preferred

· Bilingual preferred

· Ability to effectively interact with physicians, patients and other staff members.

· Translation for patient and provider necessary.

· Technology Skills

· Demonstrates knowledge of proper, safe, efficient usage of current office

equipment/software.

Job Type: Full-time

Education:

• High school or equivalent (Preferred)

Experience:

• medical office: 1 year (Preferred)
• front desk/receptionist: 1 year (Preferred)

Language:

• Bilingual (a plus) (Preferred)

Work Location: One location