Senior Manager, Client Success

Senior Manager, Client Success

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Hanover

Reporting To: Michael Keough

Compensation: $100,000 - $125,000 / year

Description

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.


With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.


About the role

The Senior Manager, Client Success is responsible for the retention, growth and overall health of an assigned portfolio of existing client accounts. This role serves as the primary point of accountability for client satisfaction, service performance, contract renewal and revenue expansion across services. This position acts as a strategic partner to clients, translating client objectives into delivered outcomes through coordinated service delivery, performance reporting, and proactive account planning.

• Own a portfolio of client accounts, ensuring satisfaction, retention, and long-term value.
• Act as the primary point of contact and senior escalation for client issues.
• Build and maintain relationships with client stakeholders (operational and executive).
• Lead client meetings, including business reviews, service updates, and renewals.
• Identify and drive opportunities for upsell, cross-sell, and account expansion.
• Manage renewals, pricing discussions, and contract updates
  Partner cross-functionally (Sales, Operations, Finance, etc.) to deliver and expand services.
• Oversee service delivery to ensure performance meets SLAs, KPIs, and contract terms.
• Monitor performance and translate client feedback into service improvements.
• Develop and present client-facing reports, dashboards, and performance insights.
• Act as the internal voice of the client to align teams and drive outcomes.

What we need from you

• Bachelor's degree in Business, Finance, Operations, or related field (or equivalent experience)
• 7+ years of professional experience
• 3+ years in waste & recycling, sustainability, or services-based industries
• Proven experience managing complex client accounts and driving retention and growth
• Strong commercial acumen (pricing, renewals, contract management)
• Experience working cross-functionally in a services or recurring-revenue environment
• Excellent communication and presentation skills
• Strong analytical and reporting skills with attention to detail
• Ability to manage multiple priorities and lead cross-functional initiatives

What we offer

• Comprehensive health and dental benefits
• Employer matching of employee retirement contribution
• Supportive work-life balance: hybrid/in-office work schedule
• Supportive of professional development
• Dynamic and international working environment
• Will work in close coordination with Reconomy teams in the Americas and periodically with other regions