Field Service Technician

Job Title

Your role requires extensive US travel. Mission: Safely perform routine, preventative maintenance, and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites and provide a complete solution for customers' industrial equipment maintenance needs.

Roles and Responsibilities:

• Safely perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment.
• Preventative maintenance should be conducted in accordance with the manufacturer's recommendations.
• Troubleshoot and perform diagnostics on malfunctioning equipment, document root causes for malfunctions, and perform repairs as suggested by diagnostics and assessment.
• Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment noting and reviewing any abnormalities with the customer.
• Document and discuss recommended repairs to customer's equipment to ensure maximum uptime and minimize unplanned downtime.
• Document all work performed daily using company-provided hardware and software.
• Completes timesheets daily in TimeClock Plus.
• Proficient in updating all work orders and providing detailed visit reports to the customer with PCA (Problem, Cause, Action) as well as customer signature.
• Develop rapport with customers and other technicians through effective communication interpersonal skills and professionalism.
• Customer pre calls are done prior to the visit.
• Provide basic tools to accomplish the job along with normal maintenance of tools and equipment.
• Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits.
• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Display the ability to manage time accordingly.
• Must have the ability to work and solve problems independently.
• Always promote and practice proper safety procedures and the correct use of personal protective equipment.
• Work as a team sharing knowledge with colleagues and participate in on-the-job training of self and others as skills allow.

To succeed, you will need:

• 1-2 years of technical experience maintaining and repairing various types of Atlas Copco air compressors.
• Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics.
• High School Diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred.
• Must have completed at least Level 1 Air Academy training, and Level 1 or 2 training for primary equipment.
• Able to work independently with strong self-management and professionalism.
• Able to complete work within assigned deadlines.
• Computer proficiency as required for communication, research, work orders and programming various controllers.
• Excellent customer service and communication skills (verbal and written).
• Must be able to embrace challenges without avoiding challenging situations.
• Employees will be subject to random drug testing.
• Must be fluent in English and have a valid driver's license.
• Must be able to lift up to 50 lbs. regularly and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
• This position requires that you reside within reasonable commute (within 30 minutes to one hour) of the assigned territory. Proof of residency will be required.
• The position requires that you must be able to park a company issued, branded service vehicle at your place of residence without any restrictions.

Travel:

• Extensive travel to customer locations, including out-of-town and overnight travel.
• Available for possible work on evenings, weekends, and holidays.
• Travel within all of US.

In return, we offer:

• Choose your career with us! Drive your Career, Explore Opportunities, Realize your Passion.
• Attractive benefits include: Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
• Health insurance/ Dental Insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• $35/hr - $40/hr. Salary is based on knowledge, skills, and experience.
• Additional technical training is provided for the most qualified candidate.
• Job location: Remote. This role is fully remote, enabling you to work from anywhere in the world.

Contact information: Talent Acquisition Team: Tachelle Peeples