Client Service Representative

Client Service Representative

Disney Pet Hospital

Concord, CA | Full-time

$20-$23 per hour

Are you passionate about animals and love helping people? Do you have at least two years of experience in customer service within a veterinary clinic? Do you thrive in a close-knit team where everyone supports each other and enjoys a good laugh? If so, we'd love to welcome you to our growing team as a Client Service Representative!

Schedule

• Monday - Friday, 8am to 5pm or 8:30am to 5:30pm

Key Responsibilities

• Welcome clients and provide a friendly, professional experience from check-in through check-out.
• Answer multiple phone lines, triage patient needs, and direct calls appropriately.
• Schedule appointments and procedures while maintaining an organized and efficient calendar.
• Process client payments, including cash, checks, credit cards, and special financing or deferred payment options.
• Conduct client outreach and respond to email correspondence in a timely and professional manner.
• Scan, copy, and maintain accurate patient records and other hospital documentation.
• Balance and maintain an accurate cash drawer and prepare daily financial reports.
• Assist with light pharmacy responsibilities, including filling medications, counting pills, and preparing written prescriptions as directed.
• Maintain a clean, organized, and welcoming reception and work area.
• Support the hospital team with additional administrative and client service tasks as needed.

About You

• Minimum of 2 years of experience as a Client Service Representative in a veterinary hospital is required.
• Exceptional customer service skills with a strong commitment to creating a positive client experience.
• Highly detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Reliable, self-motivated, and capable of working independently while demonstrating strong problem-solving skills.
• Adaptable, dependable, and able to pivot quickly to meet the evolving needs of the hospital, clients, and patients.

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Disney?

• Become part of a small but mighty, AAHA-accredited hospital dedicated to delivering exceptional client experiences and high-quality veterinary care.
• Join a close-knit, collaborative team that feels like family, where everyone is valued, supported, and works together toward a common goal.
• Learn from an experienced team with more than 80 years of combined veterinary knowledge, providing opportunities for mentorship and professional growth.
• Enjoy a positive, team-oriented culture that believes in working hard, supporting one another, and having fun along the way.
• Make a meaningful impact every day by providing outstanding care to pets and compassionate support to the people who love them.

If you're ready to join a supportive team where your role truly makes a difference, we'd love to hear from you.