Post Market Associate

Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical , marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

About the company

At Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity .

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what's next with us at novabiomedical.com

About the role

The Post Market Associate provides support to the QA function by performing activities associated with customer product complaints, including receipt, evaluation, investigation, trending, reporting, and closure. They also provide support for other functions such as Post-market Surveillance (PMS).

If you're passionate about Post market activities and want to be part of a team that is shaping the future of life sciences, we'd love to hear from you, apply today!

What you'll do

• Primary ownership for complaints and post-market surveillance utilizing the SalesForce platform.
• Initiate complaint files and document complaint and regulatory reportability assessment within the Complaint Handling System per Advanced Instruments procedures, GMP's, 21 CFR 803, 820, ISO 13485, and other applicable national regulatory requirements.
• Make reportability decisions and submit MDR reports.
• Conduct preliminary complaint investigations including DHR review, shipment and lot history review, and trending to aid in determination of root cause.
• Update complaint records to reflect investigation findings, perform risk assessments, make corrective action assessments based on investigation findings, and close complaints.
• Provide support to cross-functional teams related to complaint management.
• Work cross functionally to support CAPA investigations, root cause determinations and risk evaluations as required.
• Trend complaint root causes to identify potential improvement opportunities.
• In coordination with Regulatory Affairs (RA) document and implement PMS Plans for all product families
• Execute PMS plans in the commercial lifecycle by collecting information and data and complete PMS reports as required.
• Provide assistance in controlled document management and quality records management.
• Participate in internal and external audits.
• Promote a culture of quality focused on compliance with customer needs and regulatory requirements.
• Other duties as assigned.

What we are looking for in you

• Knowledge of ISO 13485, MDSAP and FDA QSR required, other regulatory jurisdictions strongly preferred.
• Must be able to use Microsoft Office, Adobe, as well as comfort in eQMS and ERP Company Software.
• Experience with Salesforce and/or Epicor
• Experience with in vitro diagnostics (IVD / IVDR) is preferred, other applicable experience is a plus.
• Familiarity with Power BI
• Attention to detail.

Physical Requirements for this role include:

• Minimum 4 days onsite requirement to support the business.
• Must be able to use basic office equipment: Computer, Printer, Copier, Telephone, etc.
• Must be capable of communicating with stakeholders.

Why work for Nova Biomedical

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements (job specific)
• Professional development, engagement and events
• Company marketplace for lunch and snacks! (location specific)
• Company subsidized cafeteria (Waltham)

Work Location: Hybrid in Norwood, MA


Schedule/Hours: Monday to Friday, 8AM - 4:30PM

Targeted Salary Range: $55,000 - $63,000/year


Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.


EEO Statement:

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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