Enterprise Payments Governance & Oversight Manager - Hybrid

The Enterprise Payments Governance and Oversight team is seeking a dynamic Manager who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank. The team is responsible for the governance and oversight of end-to-end core payments functions for all payment types across the enterprise, including monitoring. In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments-related challenges while also seeking opportunities to further enhance existing business-as-usual practices. The Role As a Manager of Governance and Oversight (Monitoring & Infrastructure), you will be an expert behind our enterprise-wide payment risk management. You will move beyond maintenance to design, implement, and manage cutting-edge structural frameworks that ensure robust, scalable, and compliant payment risk procedures across the enterprise. You will be the essential bridge, translating top-tier enterprise payment strategies into high-impact monitoring and reporting capabilities. You will serve as the central liaison with 1st and 2nd Line of Defense teams to ensure our payment ecosystem—covering Real-Time Payments (RTP), ACH, and wire—is well governed for compliance and stability. What You'll Do & Deliver You will lead the transformation of our payments risk management practices and routes by blending strategic oversight with hands‑on technical execution. Revolutionize Oversight: Provide thought leadership in how we evolve risk procedures to enable proactive risk identification and management in alignment with Enterprise Risk Management (1st and 2nd line) teams. You will architect and implement new procedures as an outcome. Drive Digital Transformation: Utilize Gen AI capabilities and automation tools to improve existing risk monitoring processes and drive operational efficiency. Be the Payments Expert: Define and oversee specialized risk management frameworks for cutting‑edge payment rails, including Real‑Time Payments (RTP), ACH, and wire. Lead Integration: Partner with 2nd Line of Defense teams to seamlessly operationalize high‑impact risk mitigation activities within 1st Line workflows. Strategic Documentation: Establish and maintain the comprehensive inventory of business processes that serve as the foundation for the Enterprise Risk Management (ERM) framework. Provide thought leadership in how those processes evolve to stay on the cutting edge of payments risk. Process Uplift: Lead ad‑hoc projects to enforce compliance and significantly upgrade processes to meet enterprise policy requirements across the organization. We Want You If You Are A Risk Visionary: You have led projects to uplift and manage operational risk management background in financial services frameworks that include Issues & Event Management, Risk & Controls, and / or Cybersecurity/Technology Data. A user of AI to create and tell risk stories: You possess a deep analytical mindset and are driven by a passion to utilize Generative AI, agents, and automation to enhance risk monitoring efficiency. You are able to pick out trends and create narratives that can bring those trends to life across stakeholder groups. A Strategic Influencer: You excel at navigating complex organizational structures, using exceptional communication and influencing skills to collaborate and drive change across diverse 1st and 2nd Line of Defense partners. The Payments Authority: You have a strong understanding of global payment processes, networks, and the complex regulatory environments that govern them. A Results-Driven Problem Solver: You combine project management skills with a keen eye for detail to proactively deliver against critical goals, identify process gaps, and champion continuous improvements. Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA), this role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually Basic Qualifications Associate's Degree or Military Experience At least 3 years of experience in risk management, audit or governance At least 3 years experience in the banking or financial industry At least 2 years of experience supporting, partnering and interacting with internal and external stakeholders At least 2 years of project or process management experience At least 2 years of experience using Google Suite or Microsoft Office Preferred Qualifications Bachelor’s Degree At least 5 years of experience in risk management At least 5 years of project management experience leading cross functional projects and programs At least 1 year of risk analysis or data manipulation experience At least 3 years of experience managing senior stakeholders At least 3 years of experience working in payments At least 3 years of people leadership experience At least 4 years of process management experience Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $151,900 - $173,400 for Risk Manager Richmond, VA: $138,100 - $157,700 for Risk Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 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