Customer Service Representative

Desert Ready Mix

Desert Ready Mix is a well-established company in Arizona. We have been open since 2014. We are always looking for dedicated individuals with a strong work ethic and a friendly attitude to join our growing Desert Ready Mix Concrete team. We take pride in delivering high-quality concrete products and exceptional service to our customers.

Benefits

• Bi-weekly pay
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Paid Time Off (PTO)
• Paid Holidays

Job Responsibilities

• Develop positive relationships with co-workers' drivers and customers
• Strong verbal and written communication skills
• Assist with inbound customer and driver calls
• Enter customer orders accurately and timely into dispatch system
• Review orders for accuracy
• Manage time efficiently and work effectively with all members of the dispatch team
• Communicate information to supervisors and/or customers via messaging, telephone, and internal dispatching system
• Assist with schedules as needed throughout the day
• Customer Service follow-up as needed
• Attention to detail and ability to multitask
• Perform other duties as assigned by the management team

Qualifications

• Commitment to exceeding expectations
• Beginner to intermediate skill set of Microsoft Office
• Experience working Command Alkon
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to work independently and as a member of various teams with strong interpersonal skills
• Always ask the right questions
• Pre-employment drug test required