Automotive Mobile Services Coordinator

Job Description

Job Description

Lupient Ford (formerly Flagship Ford) is looking for a Mobile Service Coordinator to join our service team! This person will coordinates and manage all Remote/Mobile Service activities within the dealership. Management is hands-on and works hard to support employee growth!

Here are a just a few reasons employees love working here:

BENEFITS

• Five day work week – work/life balance
• Paid time off and paid holidays – enjoy time for YOU
• Health, Dental and Vision insurance – stay healthy and happy!
• Company paid life insurance – protect your loved ones
• Accident and critical illness insurance – for those “just in case” times
• 401(k) – invest in your future
• Tuition reimbursement – we support employee growth
• Career advancement opportunities – we promote from within
• Pet insurance – we care about our furry friends, too!
• Employee and family discounts on products and services – who doesn’t love savings!
• And much, much more!

JOB DUTIES

• Take incoming Mobile Service requests.
• Determine scheduled day and time, maximizing route optimization.
• Utilize Route Optimization and set Mobile Service appointments.
• Dispatch appropriate Mobile Service Technician for requested repair.
• Determine if repair request is within Mobile Service scope.
• Customer communication prior to and during repair.
• Confirm customer appointment.
• Communicate day of Mobile Service status.
• Customer follow up to ensure customer satisfaction.
• Coordinate with Parts Department to ensure parts availability for repair.
• Coordinate with Parts Department to add additional sales opportunities.
• Ensure Mobile Service Unit is loaded with needed parts for repairs.
• Add parts to the RO as required.
• Ensure unused parts are accounted for an added back to inventory.
• Keeps front and rear counter areas clean and uncluttered.
• Other tasks as assigned.

QUALIFICATIONS

• Knowledge of Service Advisor functions and dealership operations.
• Computer proficiency.
• Excellent communication skills, organization, and attention to detail.
• Ability to clearly communicate with co-workers and customers.
• Must be able to take direction and follow written instructions.
• Experienced with conflict management.
• Current valid driver’s license with driving record that meets insurance company standards

As part of the Lupient Automotive Group , an established and respected family-owned dealer in the industry for 50 years, we realize that our people are our greatest asset, and because of that, we value our employees, invest in them, and support their development toward continued advancement. In addition to being a leader in the industry, we take being a leader in our community seriously, and, therefore, we reinvest by donating our time, efforts, and charitable contributions to many local organizations. If you are committed to advancing your career while being part of a greater cause, come join us in delivering on the high standards the Lupient family is known for – “ Doing the right thing ”.

All positions are subject to pre-employment drug screening and background checks.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.