Will Call Clerk - 1st Shift

Job Description

Job Description

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants. 

Join our dynamic team at 4over as a Will Call agent! We're on the lookout for someone with excellent customer service skills, a strong background in customer experience, forklift certification, and the ability to communicate fluently in both English and Spanish. If you're ready to be a crucial part of our team and contribute to a positive customer experience, we welcome you to apply and be a part of our vibrant workplace!

SUMMARY:  The Will Call Associate is responsible for processing will call orders in a customer-facing role at the Will Call desk. This includes handling transactions accurately, using pallet jacks and potentially forklifts to retrieve and organize orders, and ensuring timely and safe delivery to customers. The ideal candidate will possess strong attention to detail, communication skills, and the ability to operate warehouse equipment safely while maintaining professionalism and a positive attitude.

SCHEDULE: 1st shift, Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 9:00 AM – 6:00 PM, or similar. Training may occur at other times. This is an in-person position.

Pay range: $18-$20 hourly. 

DUTIES AND RESPONSIBILITIES:

• Serve customers by physically providing customers their completed print orders 
• If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
• Assist customers in navigating the 4over website as needed
• Maintain an organized storeroom by placing merchandise on appropriate shelves
• When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge 
• Handle complex requests with patience, professionalism, and empathy 
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Dependent on location, unloading of pallets/truck deliveries may be required 
• Dependent on location, forklift certification may be required and will be provided by company
• Complete and process all required tasks 
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings 
• Other duties as assigned

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:

• High School Diploma or GED equivalency, required
• Customer Service experience
• Printing or Wide Format experience

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

• Intermediate computer knowledge, ability to type 35+ WPM with accuracy
• Effectively communicate orally and written in English with all members of the internal organization as well as external customers 
• Customer service oriented, ability to listen actively and manage difficult customer experiences with patience and professionalism ensuring customers receive a positive experience 
• Detail-oriented and organized work ethic including efficient time management skills, with proven track record of completion of tasks/assignments 

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit for extended periods of time, use hands and fingers, talk, or hear. 
• The employee may occasionally lift or move office products and supplies up to 50 pounds 
• Specific vision abilities include close/distance vision, depth perception and ability to adjust focus
• This is an on-site position requiring the employee to be present physically 

WORK ENVIRONMENT:

The work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Office setting, relatively quiet with some exposure to sound 

4over Company History:

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan-

• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting

Holidays and PTO-

• 9 Paid Holidays 
• Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.