Server Assistant

Position Type: Non-Exempt, Full-Time / Part-Time About SUZU Hospitality SUZU is our vision of modern Japanese hospitality and cuisine, embodying the harmony between innovation and timeless tradition. Located in Madisonville, Cincinnati, SUZU is inspired by the craftsmanship, flavors, and modern dining culture of Japan. As part of a growing hospitality group with restaurants across the United States, we are committed to delivering exceptional food, authentic hospitality, and a guest experience that is seamless, thoughtful, and inviting. Whether in the front of house or back of house, every team member plays an essential role in creating an environment built on professionalism, respect, teamwork, and continuous growth. SUZU Hospitality is an Equal Opportunity Employer, and we are proud to foster an inclusive workplace where all individuals have the opportunity to thrive. Position Summary The Server Assistant bridges the busser and server roles, supporting the service team with food and beverage running, course coordination, table maintenance, and direct guest support. This role is central to the rhythm and polish of fine-dining service. The ideal candidate is attentive, quick on their feet, and eager to grow into a Server role while delivering an exceptional guest experience. Compensation $5.50 per hour base wage plus tips. This is a tipped position and an Ohio tip credit applies; combined cash wages and tips are guaranteed to equal at least Ohio’s full minimum wage of $11.00 per hour, and typically exceed it substantially with tips. Key Responsibilities Service Support Support Servers in delivering attentive, seamless, fine-dining service Assist with seating, water and tea service, bread or amuse delivery, and initial guest needs Maintain table organization, replace utensils, and reset between courses Food & Beverage Running Deliver food and beverages accurately, to the correct guest and seat, with proper presentation Communicate course timing and special requests between the kitchen and service team Ensure dishes are run promptly to maintain temperature and quality Table & Course Management Clear and reset tables neatly and efficiently between courses and after departures Anticipate guest needs and refresh service items proactively Help maintain pacing and flow throughout the dining experience Coordination & Teamwork Communicate effectively with Servers, Hosts, Runners, Bussers, and Management Support pre-service setup, side work, and station readiness Assist the FOH team with tasks as needed to ensure seamless service Standards & Safety Provide warm, discreet, and professional guest assistance Maintain a polished appearance and professional demeanor at all times Follow all sanitation, hygiene, and safety protocols Qualifications 1–2 years of restaurant or hospitality experience (fine dining preferred but not required) Strong work ethic and ability to stay focused during busy service periods Excellent communication, teamwork, and multitasking skills Attention to detail and a commitment to cleanliness and presentation Professional presentation and positive attitude Willingness to learn Japanese service styles and fine-dining standards Competitive hourly pay + tips Opportunities to grow into Food Runner and Server roles Professional, respectful, and supportive environment #J-18808-Ljbffr