911 Dispatcher/Telecommunicator- (Full Time)

Telecommunicator Position

As part of the Outagamie County Sheriff's Office, the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast moving dynamic team where success is defined by public and responder safety. If you're passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community. We're seeking motivated, proactive individuals with strong time management skills and the ability to effectively multitask. The ideal candidate will have excellent communication skills and thrive in a collaborative, team-oriented environment.

Hours: Ten-hour shifts are offered with a variety of start and end times. Shift selections take place once each year. In October, Telecommunicators submit their preferred shift(s), and management assigns shifts based on seniority. Once assigned, the Telecommunicator works that schedule for the entire calendar year, from January 1 through December 31. There are possibilities of overtime. Specific shifts cannot be guaranteed for any Telecommunicator or applicant. The position requires availability to work holidays and weekends; however, employees typically work approximately 50% of weekends throughout the year to help maintain a balanced work/life schedule.

Location: Our Dispatch Center is located at 3030 Goodland Dr. in Appleton, WI.

What happens after application? Applicants who are selected to move forward in the process may be contacted by email with an invitation to complete a computer-based assessment.

Employee Testimonial: "What makes Outagamie County and your department stand out as an employer? What makes Outagamie County and the communication center stand out as an employer is its strong leaders, positive culture, and meaningful work. Our new director Kati Stahmann along with Sheriff Kriewaldt are strong leaders who are always receptive to any comments, questions, or concerns. Our motto in the communication center is to always be kind and instill a positive work environment. Every day we go home knowing we helped someone no matter how big or small!"

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until emergency units arrive.
• Maintains and updates records, including all components of the 911 database.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
• Maintains regular and predictable attendance, works overtime/extra hours as required.

Education/Certifications/Experience Requirements

• High school diploma or GED equivalent.
• Must be 18 years old or older
• Valid Wisconsin driver's license and maintain

Required or Preferred Skills

• Telecommunicator Certification course desired.
• Law, Fire, or EMS background desired.
• Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
• Knowledge of computer software applications.
• Ability to maintain composure and exercise good judgment in emergency situations.
• Demonstrated reliability in attendance and flexibility to work hours.
• Ability to work semi independently and make sound decisions using good judgment.
• Ability to type accurately.
• Ability to multi task in a fast paced environment.
• Knowledge of geographical area of Outagamie County and Fox Cities.
• This position is very rewarding if you have the desire to help those in your community and those that serve your community. There are overtime requirements associated with this position as we cover around the clock 24/7.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.