Service Cloud Regional Vice President

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis. RVP Service Cloud Service Cloud is Salesforce's cloud-based customer service application built on the Salesforce platform that enables businesses to improve customer service efficiency across all channels. Service Cloud helps organizations deliver personalized, connected service experiences that drive customer satisfaction and loyalty while reducing support costs.
Role Summary
The Regional Vice President, Service Cloud is responsible for leading a team of Service Cloud Account Executives (AEs) and driving revenue growth across an assigned territory or region. This role requires a strategic sales leader who can coach, develop, and inspire a high-performing team while engaging with customers at the C-level to demonstrate the strategic value of Service Cloud solutions. The RVP will be accountable for achieving regional sales targets, accurate forecasting, and building a culture of excellence within their team.
Key Responsibilities
Team Leadership & Development

• Lead, mentor, and develop a team of quota-carrying Service Cloud Account Executives
• Recruit, onboard, and retain top sales talent
• Conduct regular 1:1 coaching sessions and pipeline reviews with team members
• Develop team members' skills in solution selling, customer engagement, and Service Cloud expertise
• Foster a collaborative, high-performance culture focused on customer success
• Drive accountability for individual and team quota attainment

Sales Strategy & Execution

• Develop and execute strategic sales plans to achieve regional revenue targets
• Participate in strategic customer meetings and executive-level engagements
• Guide the team in formulating and executing Service Cloud sales strategies within customer accounts
• Identify and pursue new business opportunities in existing and new customer accounts
• Collaborate with Core AEs and broader account teams to drive Service Cloud adoption
• Position Service Cloud and Field Service Management solutions as strategic business enablers

Customer Engagement

• Build and maintain relationships with C-level executives and key decision-makers
• Act as a trusted advisor to customers on Service Cloud transformation initiatives
• Demonstrate thought leadership in customer service and support best practices
• Participate in complex, high-value deals requiring executive-level engagement
• Represent Service Cloud at industry events and customer engagements

Business Management

• Own regional forecast accuracy and provide weekly/monthly updates to leadership
• Analyze sales metrics, pipeline health, and team performance
• Drive consistent use of Salesforce CRM and sales methodologies
• Collaborate cross-functionally with Sales Engineering, Product, Marketing, and Customer Success teams
• Identify market trends, competitive dynamics, and growth opportunities
• Ensure compliance with Salesforce sales processes and policies

Required Qualifications
Experience

• Minimum 2+ years of sales leadership experience managing a team of quota-carrying salespeople
• 5+ years of solution sales experience in enterprise software, preferably SaaS
• Proven track record of achieving and exceeding sales targets
• Experience selling customer service, support, or CRM solutions preferred
• Background in managing teams selling complex, multi-stakeholder solutions

Skills & Competencies

• Leadership: Proven ability to build, develop, and motivate high-performing sales teams
• Strategic Thinking: Ability to develop and execute territory and account strategies
• Customer Focus: Strong consultative and relationship-building skills with C-level executives
• Communication: Excellent written, verbal, and presentation skills
• Sales Acumen: Deep understanding of enterprise sales cycles, forecasting, and pipeline management
• Coaching: Demonstrated ability to coach and develop sales professionals
• Collaboration: Experience working cross-functionally in a matrixed organization
• Results-Driven: Track record of consistently meeting or exceeding quota

Education

• Bachelor's degree required; MBA preferred

Preferred Qualifications

• Experience with Salesforce products and platform
• Knowledge of customer service and support industry trends and best practices
• Experience in Service Cloud, Field Service Management, or contact center technologies
• Existing relationships with enterprise customers in the region
• Experience with MEDDPICC or similar sales methodologies
• Background in digital transformation or customer experience initiatives

What You'll Get
Compensation & Benefits

• Competitive base salary plus uncapped commission structure
• Employee Stock Purchase Program (ESPP)
• Comprehensive health insurance (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and volunteer time off (VTO)
• Wellness reimbursement program

Professional Development

• World-class sales training and leadership development programs
• Access to Trailhead learning platform
• Career advancement opportunities within Salesforce
• Executive coaching and mentorship
• Education budget for continued learning

Culture & Environment

• Work with a talented, passionate team committed to customer success
• Be part of Salesforce's Ohana culture built on trust, innovation, equality, and giving back
• Opportunity to make an impact on how businesses deliver customer service
• Collaborate with industry-leading product and engineering teams

Success Metrics

• Achievement of regional revenue targets and quota attainment
• Team quota attainment and individual AE performance
• Forecast accuracy and pipeline health
• Customer satisfaction and retention in region
• Team retention and development
• New logo acquisition and existing account growth

Core Values
At Salesforce, our values are at the heart of everything we do:

• Trust: We build trust through security, transparency, and compliance
• Customer Success: We're obsessed with helping our customers succeed
• Innovation: We constantly innovate and embrace change
• Equality: We believe in equality for all
• Sustainability: We're committed to improving the state of the world

Salesforce is an Equal Employment Opportunity employer. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. We provide all employees with competitive compensation, world-class benefits, and Ohana culture.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,800 - $278,450 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $190,050 - $306,250 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.