Part-Time Customer Service Rep (Bilingual)

Job Summary

This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast-paced, team-oriented environment.

Key Responsibilities & Duties:

This position is part-time.

• Professional fluency in English and Spanish is required to effectively communicate with and support our Spanish-speaking clients.
• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.
• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.
• Follow up with customers throughout the resolution process to ensure satisfaction.
• Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
• Assist in generating sales and upselling opportunities based on inbound customer inquiries.
• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.
• Ensure consistent communication between the company and customers to foster strong relationships.
• Perform data entry, process cancellations, credits, and invoicing as needed.
• Support additional call center functions and assume other duties as assigned.

Qualifications & Skills:

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Previous customer service experience in a call center environment.
• Bilingual in English & Spanish is a plus.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under frequent interruptions.
• Experience using CRM systems and data entry tools.
• Sound knowledge of customer service principles and best practices.
• Ability to work independently and as part of a team.
• High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable):

• Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.
• Occasional lifting and moving up to 50 lbs. may be required.
• Fast-paced environment with frequent customer interactions and problem resolution.

Benefits and Compensation:

• 401(k) retirement plan with company match.
• Compensation: $22.00/hr

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.