Principal Customer Solutions Engineer

Job Description Summary

The Customer Solutions Engineer is a highly skilled Mainframe Modernization Senior Consultant who provides technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation.

Essential Duties and Responsibilities

• Provide services to customers (75%)
• Work on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
• Contribute to design for specific deliverables and assist in the deployment of Rocket products.
• Implement new solutions under the direction of Delivery Architects.
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations/trainings to peer groups.
• Use and contribute to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Apply subject matter knowledge to solve a variety of common technical issues.
• Exercise independent judgment within defined practices and procedures to determine appropriate action.
• Participate as part of a team and maintain good relationships with team members and customers.
• Ultimately accountable for technical solution implementation for the project.
• Lead a team and communicate project status and risks to all project stakeholders on behalf of the team.
• Use technical experience to give customers sound technical advice.
• Know the architecture, versions, and requirements.
• Determine appropriate technical resource requirements for project completion; work with PM to request resources.
• Coordinate with PM on technical communication to customers, new requirements or changes in scope, and impacts on delivering the technical solution.
• Determine if change is a product defect or enhancement before communicating to customer.
• Estimate new project requirements and gain Architect or Manager approval.
• Conduct or assign code reviews.

Expected Qualifications and Soft Skills

• 5-7 years of relevant technical experience.
• Excellent communication and customer service skills; confident telephone manner.
• Proactive and able to work under pressure.
• Experience in complex IT project implementations, customizations, and/or maintenance.
• Analytical mindset to analyze test results and facilitate defect resolution.
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Requested Technical Skills

• IBM Enterprise COBOL or PLI programming experience.
• System level experience of IBM CICS, IMS, and JCL.
• Relational databases such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL.
• Windows operating system.
• Linux/UNIX operating system.
• Knowledge of major cloud provider infrastructure and technologies such as AWS, Azure, GCP, Cloud Foundry, Docker, Kubernetes.

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable, for example:
• Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
• Experience with COBOL modernization and porting application code across platforms.
• Familiarity with agile engineering practices such as Test Automation, Test‑Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management.
• Experience developing, deploying, and tuning data modernization solutions for mainframe such as IMS/DB, IDMS, ADABAS, and VSAM data migration.
• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle.
• Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins, or similar tools.

Other Preferred Skills

• Bachelor’s degree in Computer Science or related field.
• Experience with Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express.
• Additional mainframe languages or environments such as REXX, Assembler, Natural, Adabas, etc.
• Relevant business and IT architecture certifications such as AWS Solution Architect Professional, Microsoft Azure Solution Architect, Google Cloud Certification, Scaled Agile Framework (SAFe), etc.
• Proficient in another EU language.

Benefits

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth retirement savings with matching contributions
• Monthly student debt benefit program
• Tuition reimbursement and certificate reimbursement program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.