Desktop Support Technician

Title : Desktop Support Technician Location : St. Paul, MN Job Type : Contract (12 Months) Compensation : $20-$23/hr Industry: Insurance & Financial Services About The Role DAHL Consulting is currently partnering with a leading organization in the property and casualty insurance industry. This established enterprise supports millions of customers nationwide and relies on innovative technology solutions to drive business operations. We are seeking a Desktop Support Technician III to provide advanced technical support, lead complex technology initiatives, and deliver exceptional service to end users in a fast-paced corporate environment. This is a 100% onsite position in St. Paul, Minnesota. Job Description As a Desktop Support Technician III, you will serve as a senior-level technical resource responsible for supporting, installing, and maintaining a wide range of end-user computing technologies. This role combines hands-on technical support, project leadership, and customer service while partnering with internal stakeholders and technology teams to ensure reliable IT operations. Responsibilities Lead, plan, coordinate, and execute complex desktop support projects and technology initiatives. Provide advanced technical support for computers, servers, network equipment, audio/video systems, telephony solutions, and related peripherals. Diagnose and resolve hardware, software, operating system, network, and infrastructure issues within established service guidelines. Install, configure, and support desktop and laptop systems, operating systems, collaboration tools, and associated technologies. Document troubleshooting procedures, resolutions, and installation processes. Build and maintain strong working relationships with customers, leadership teams, engineering partners, and colleagues. Mentor and coach team members while coordinating support activities and project deliverables. Provide guidance to users regarding technology standards, equipment recommendations, and approved solutions. Effectively manage multiple priorities, balancing project work with day-to-day operational support. Ensure compliance with organizational policies related to asset management, travel expenses, and operational procedures. Serve as a professional representative of the IT organization and promote a customer-focused culture. Perform additional duties as assigned. Qualifications Required Qualifications: High school diploma or equivalent. 3+ years of customer-facing end-user technology support experience. Advanced knowledge of Microsoft Windows operating systems and Microsoft Office applications. Experience supporting desktop and laptop hardware, operating systems, and peripheral devices. Strong troubleshooting skills across hardware, software, networking, audio/video, telephony/VoIP, and infrastructure components. Experience configuring and supporting collaboration and conferencing technologies. Strong customer service, interpersonal, and relationship-building skills. Excellent verbal and written communication skills. Ability to manage multiple projects and competing priorities in a fast-paced environment. Proven ability to analyze technical issues, identify root causes, and implement effective solutions. Ability to work independently and collaboratively within a team environment. Demonstrated leadership skills and experience supporting or coordinating projects. Ability to effectively partner with customers and IT teams to meet service expectations and deadlines. Preferred Qualifications: Experience supporting macOS and iOS devices. Experience working in a large enterprise technology environment. Knowledge of server configurations, functionality, and support. Understanding of network topologies and network operating systems. Experience supporting enterprise telephony/VoIP platforms. Prior mentoring, coaching, or team leadership experience. Project management experience within an IT support environment. Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: #IT.Indeed #J-18808-Ljbffr