Relationship Specialist

Position Summary The Relationship Specialist (RS) drives incremental growth by proactively engaging members, conducting in-depth financial discovery conversations, and identifying home equity lending opportunities. The role transforms member insights into tailored lending and deposit solutions through financial counseling, consultative selling, and product expertise, generating home equity applications, deepening relationships, and executing strategic outreach to boost branch performance and revenue. Relationship Ownership & Outbound Engagement Proactively manage and grow member relationships through consistent, strategic outbound engagement. Initiate targeted outreach to deepen relationships, uncover financial needs, and generate lending opportunities. Drive ongoing engagement by scheduling and leading timely, value‑driven follow‑up conversations. Execute high‑volume outbound calling to initiate meaningful financial discussions and identify cross‑selling opportunities. Maintain a disciplined outbound cadence, including follow‑ups and opportunity‑driven outreach. Financial Discovery & Advisory Selling Lead meaningful financial conversations to understand member goals, priorities, and life events. Use discovery‑based conversations to identify opportunities for lending, debt consolidation, and relationship growth. Recommend solutions aligned to members’ financial goals, ensuring clarity around benefits, risks, and long‑term impact. Sell through advice by connecting products to member outcomes and financial well‑being. Home Equity Lending & Production Identify and originate home equity lending opportunities through strategic member engagement and comprehensive financial discovery. Educate and guide members on Home Equity Loan and HELOC solutions, covering structure, costs, timelines, and appropriate use cases. Accurately complete and submit home equity loan applications, ensuring thorough documentation and compliance with underwriting requirements. Anticipate, identify, and resolve potential issues early to minimize delays and ensure a seamless application experience. Contribute to branch revenue and overall financial performance while maintaining NMLS registration and adhering to lending requirements. Member Experience & Relationship Growth Deliver a high‑quality, advisory‑driven member experience that builds trust and confidence. Manage challenging conversations with professionalism, empathy, and composure. Strengthen member relationships through ongoing engagement and financial guidance. Knowledge, Skills, and Abilities (KSA) Understanding of Wellby’s organizational functions and general operating policies. Proficiency with Microsoft Office Suite and related software. Knowledge of financial counseling principles and advisory‑based selling techniques. Knowledge of home equity lending products (HELOCs and Home Equity Loans). Strong interpersonal, member service, and communication skills. Analytical, problem‑solving, and reasoning abilities. Proactive outbound engagement and relationship management skills. Excellent time‑management and deadline‑meeting ability. Ability to navigate and troubleshoot issues and maintain strict confidentiality. Ready to engage in high‑volume outbound phone communication daily. Minimum Qualifications High school diploma or equivalent. Two to four years of experience in member service, financial services, or similar retail sales. Preferred: Bachelor’s degree in finance, accounting, business administration, or related field. Preferred experience with lending, mortgage, IRA, and/or home equity products. Experience with member service and sales culture. Obtain NMLS registration within one year of hire. Obtain FiCEP certification within six months of hire. Work Hours Shifts may be staggered (between 7:30a.m. and 6:30p.m. CST) and may include some Saturdays. Overtime may be required as needed. Physical Demands & Work Environment Position requires staying in a stationary position 75% of the time, routine movements such as sitting, standing, reaching, and operating computers or office equipment. The job may involve light lifting up to 25pounds. Work hours may include access to on‑site and off‑site meetings. Equal Employment Opportunity Wellby is an equal‑opportunity and affirmative‑action employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, pregnancy, veteran status, or any other legally protected characteristic. For more information about your EEO rights as an applicant under the law, please contact Human Resources. For reasonable accommodations, email View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr JSC Federal Credit Union