UX Designer - Senior

Job Title: UX Designer - Senior

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 6 months

Extension: 1 time

Must Haves

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Ability to iterate your designs and solutions efficiently and intelligently.
• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Description / Responsibilities / Skills

General

• There are four (4) distinct delivery phases in which user experience designers produce deliverables following Ontario Digital Service Design playbook.
• The UX Designer's responsibilities during Discovery are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.
• Alpha is about testing hypotheses and experimentation to determine how to meet the user needs identified in discovery.
• The goal of Beta is to build a real service that works well for a larger group of people.
• Continuous improvement is one of the core principles of service design and that's what live is all about.

Deliverables

• Facilitate the Kick-off meeting with the project team to produce such outputs as: Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Problem Statement.
• Facilitate user research activities to produce: User Interview Topic Maps, User Interview Scripts, User Interview Synthesis, User research findings report.
• Optionally conduct Google Ventures five (5) Day Design Sprint (or variation).
• Produce "clickable" prototypes of multiple possible solutions.
• Validate "clickable" prototypes with users through usability testing sessions and produce research findings report.
• Identify and document existing processes or policies that will need to change to support the new product or service.
• Produce a business proposal to justify funding for the next phase (Beta).
• Conduct accessibility compliance testing of the solution within each iteration.
• Conduct regular usability testing sessions on the MVP built as part of the Beta phase.
• Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Experience & Skill Set Requirements

User Experience Design 40%

• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
• Experience in facilitate User Research and Usability testing activities to produce such outputs as:
• User Interview Topic Maps
• User Interview Scripts
• User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
• User Research Findings Report

Relationship Management - 20%

• Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
• Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects Discovery, Alpha, Beta, Live or similar delivery methodologies
• Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Soft skills - 10%

• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
• Strong interpersonal and negotiation skills
• Strong presentation, verbal and written communication skills
• Excellent analytical, problem-solving and decision-making skills