Host / Hostess

Description

First impressions matter, and at Sugar Bowl, you'd be the one making them. We're looking for friendly, organized Hosts and Hostesses to be the welcoming face of our Front of House team - the first smile guests see and the calm, capable presence that sets the tone for their whole dining experience. You'll juggle reservations, answer questions with a smile, and keep the dining room running smoothly, all while making every guest feel like they're exactly where they should be. If you love people, thrive on organization, and want to be part of a team that treats hospitality like a craft, this is the role for you.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• 1+ year of food and beverage experience preferred

• Warm, welcoming, and genuinely people-first

• Holds, or is willing to obtain, Responsible Beverage Service (RBS) certification
• Holds a current California Food Handler's certification

• Highly organized and calm under pressure, especially when things get busy

• Comfortable working in a fast-paced, high-volume environment while staying calm under pressure; Comfortable multitasking between phones, reservations, and guests in the room

• Available to work evenings, weekends, and holidays as needed for a resort operating schedule


• Committed to providing excellent, attentive service to every guest, every time

• Open to learning new skills and supporting other departments as needed; a versatile, team-first mindset

What You'll do:

• Greet and acknowledge every guest as they arrive, setting a warm tone for their visit


• Assist with expediting food and beverage orders when requested


• Take reservations for the dining room


• Answer phones and provide guests with helpful, accurate information


• Reset and maintain food service areas


• Clear dirty dishes from tables when requested


• Bring menus and fill water at tables as needed


• Possess exemplary menu knowledge of food and drinks


• Take orders and own the Lounge experience


• Maintain professional conduct and grooming standards at all times


• Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations


• Own the reservation platform


• Assist with special events as needed


Physical Requirements:

• Standing and walking for extended periods throughout a shift

• Comfortable carrying menus, place settings, and small items around the dining room

• Steady balance for moving quickly and gracefully through busy dining areas

• Manual dexterity for handling phones, reservation systems, and dining materials

• Sufficient visual and auditory acuity to manage a busy floor and respond promptly to guests

Winter Benefits:

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

• Paid sick time

• Employee Assistance Program (EAP)

• Professional development opportunities


• Free ski and tubing passes for employees


• Free ski passes for dependents


• 50% off food at our restaurants

• Free group ski and snowboard lessons for employees


• Employee discounted lift tickets for family and friends


• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

• Hotel discounts


• Employee ski reciprocal programs


Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.