Product Support Specialist

Title: Product Support Specialist Location: St. Louis, MO Summary: Join our team as a Product Support Specialist, where you'll play a key role in supporting and evolving our product portfolio across both organic and inorganictechnologies. This position is responsible for maintaining and enhancing products within our Passive Fire Protection (PFP) line—ensuring quality, performance, and innovation that meets customer and industry standards. Minimum Requirements: 1+ years of experience working with fireproofing products Strong verbal and written communication skills Working knowledge of U.S. fire testing standards and failure criteria Ability to travel up to 20% Physical Requirements: Ability to lift up to 55 pounds Exposure to chemicals including, but not limited to: amines, polyamides, isocyanates, epoxies, alkyds, acrylics, and certain inorganic compounds (with appropriate PPE) Must pass an annual respirator medical evaluation and pulmonary function test in accordance with OSHA requirements Essential Functions: Oversee the manufacturing, evaluation, and implementation of secondary-sourced raw materials into existing products Perform specialized testing, including fire and physical property testing, for key customers Serve as a technical resource for fireproofing-related inquiries across Carboline manufacturing facilities Assess non-conforming or out-of-spec QC batches and determine appropriate next steps Partner with technical service teams to support batch extensions for PFP products Support expansion of testing and certifications for existing product lines Contribute to sustainability initiatives by introducing environmentally conscious raw materials into PFP products Collaborate with internal teams and manufacturing sites to ensure compliance with UL/EN quality and fire testing programs Document lab results and present key findings to internal stakeholders Actively support and promote the company's safety and quality programs Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. “In order to be the best, we must hire the best.”