Industrial Field Service Technician - Laser Division

Job Description

Job Description

ESSENTIAL FUNCTIONS:

• Complete all aspects of the installation
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

REPORTING RELATIONSHIP:

• Area and Regional Service Managers

SUBORDINATE STAFF:

• None

SKILLS:

• Mechanical systems
• Electrical systems
• Hydraulics systems
• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).
• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, “can-do” attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail.  Takes an approach of doing a task correctly, not just “good enough”.
• Able to redirect quickly if needed.
• Must be highly motivated and have self-initiative.
• Must remain engaged at all times.
• Must be teachable.

TRAVEL:

• Routine travel, with overnight and weekend stays as needed.

LIFTING:

• Average Weight: 50 lb.                  Frequency: Daily