Live Chat Agent

$22 - $25 per hour

Full-time

Amend Treatment

Tampa, FL

Job Description:

Job Responsibilities:

Engage with website visitors through live chat to provide information about Amend Treatments mental health services
Assist potential clients in setting up appointments and answering inquiries about treatment programs
Provide empathetic and supportive communication to individuals seeking help for mental health challenges
Utilize active listening skills to understand client needs and connect them with appropriate resources
Maintain accurate records of chat interactions and follow-up actions for future reference

Essential Qualifications:

Strong communication skills both written and verbal
Empathy and sensitivity when dealing with individuals experiencing mental health issues
Ability to multitask and handle multiple chat conversations simultaneously
Good organizational skills and attention to detail
Basic computer proficiency and familiarity with live chat software

Desired Experience:

Minimum of 1 year experience in a customer service or mental health support role
Experience working in a residential treatment center or similar environment is a plus

Salary & Benefits:

Salary Range: $22 - $25 per hour
Benefits package including health insurance paid time off and opportunities for professional development
Opportunity to make a difference in the lives of individuals struggling with mental health challenges
Work in a supportive and collaborative team environment at a leading residential mental health treatment center

Apply

Vacancy posted 23 days ago

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