Remote Customer Service Representative

Job Overview Remote Control Solutions (RCS), a leading specialist in innovative access control products, is seeking a dedicated and professional Customer Service Representative to join our team. With over 20 years of experience, RCS provides reliable, state-of-the-art solutions to suppliers and installers worldwide. The ideal candidate will be the first point of contact for our valued clients, delivering exceptional support and ensuring a seamless customer experience. This is a Full-Time position based in Phoenix, Arizona, USA , offering a competitive salary of $34 - $37 per hour . Responsibilities * Manage a high volume of incoming customer enquiries via phone, email, and online platforms in a timely and professional manner. * Provide accurate information regarding our extensive range of products, including transmitters, receivers, and accessories. * Assist clients with order processing, product selection, and troubleshooting of technical issues. * Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and expediting correction or adjustment. * Maintain and update customer records accurately within our CRM system. * Collaborate with internal teams, including sales and technical support, to ensure customer needs are met effectively. * Stay current with product knowledge and industry developments to provide the best possible support. * Gather customer feedback and contribute to the continuous improvement of our services and processes. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional and courteous telephone manner. * Strong problem-solving skills and the ability to think critically under pressure. * Excellent organisational skills and a high level of attention to detail. * Proficiency in using CRM systems and the Microsoft Office Suite. * A technical aptitude or previous experience in the electronics or access control industry is highly desirable. * Ability to work effectively both independently and as part of a collaborative team. Benefits * A competitive hourly wage. * Comprehensive health and wellness benefits. * Generous paid time off and holiday entitlement. * Opportunities for ongoing training and professional development. * A positive and supportive team environment within a well-established, innovative company.