Automotive Service Advisor

Automotive Service AdvisorJoin the Team at Liberty Ford Brunswick!Do you enjoy helping people, solving problems, and delivering outstanding customer service? Liberty Ford Brunswick is looking for a customer-focused Service Advisor to be the friendly face of our service department. If you thrive in a fast-paced environment and enjoy building relationships with customers, we'd love to meet you!Why Work at Liberty Ford?At Liberty Ford, we're committed to creating a workplace where our employees feel valued, supported, and given opportunities to grow.Perks & BenefitsWeekly commissionMedical, dental, and vision insurance401(k) with company matchPaid time off and holiday payOngoing training and career developmentEmployee discounts on vehicles, parts, and serviceSupportive team environment and family-oriented cultureWhat You'll Be DoingAs a Service Advisor, you'll act as the bridge between our customers and service technicians, ensuring every customer has an exceptional experience from check-in to vehicle pickup.Responsibilities Include:Greeting & listening to customer concerns and documenting vehicle service needsExplaining recommended services and maintenance in a clear, easy-to-understand mannerCommunicating repair timelines, costs, and updates throughout the service processCoordinating with technicians to ensure efficient workflowPreparing estimates and service documentationFollowing up with customers to ensure satisfactionBuilding lasting customer relationships through exceptional servicePreferred Qualifications:Strong customer service experience (automotive experience is a plus but not required)Excellent communication and interpersonal skillsAbility to multitask and stay organized in a busy environmentPositive attitude and professional appearanceBasic computer skills & strong problem-solving abilitiesTeam-oriented mindsetReady to Join Our Team?If you're looking for a rewarding career with a dealership that values its employees and customers, apply today and become part of the Liberty Ford Brunswick family.QualificationsMust have a valid drivers license with a company acceptable driving record.Adheres to all company policies, procedures, and safety standards.Ability to read and comprehend instructions and information.Ability to communicate well orally and in writing with customers, vendors and other contacts.Must be able to add, subtract, multiple and divide.Must be able to type.Must maintain a professional appearance.EducationHigh School diploma or GEDExperience2 years of experience as a Service Advisor in a Ford dealership preferred.Experience using ADP Dealer Services Software a plus.Physical RequirementsThe Service Advisor will be exposed to noise, dust, exhaust, and paint fumes and will be required to work in extreme heat and/or cold and rain and be able to walk, stand, and greet customers for at least 8 hours in a shift.Disclaimer: This job description is not a contract of employment. No Dealership manager or other Employee at the Dealership has the authority to make a commitment of guaranteed or continued employment to you and this job description, or any dealership publication, practice, or procedure should not be understood to make any such commitment. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee.