Patch Management Specialist

Patch Management Specialist

Lighthouse Technology Services is partnering with our client to fill their Patch Management Specialist position! This is a 12-18+ months contract and will be hybrid in Buffalo, NY.

This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Serve as primary liaison between patch management and application teams to coordinate patching schedules and requirements
• Drive patch deployment planning and execution while managing time-sensitive changes in dynamic IT environments
• Lead change schedule coordination using ITSM platforms to ensure smooth system updates and maintenance activities
• Troubleshoot and resolve technical incidents escalated from help desk using diagnostic tools and root cause analysis
• Maintain comprehensive documentation for change schedules, patch deployment plans, and operational procedures
• Facilitate cross-functional meetings to align stakeholders on patching requirements and communicate technical status updates
• Execute system maintenance activities including patching, health checks, OS updates, and configuration validation per SOPs
• Identify and document process improvement opportunities to enhance operational efficiency and service delivery
• Support project initiatives within the infrastructure team during evening maintenance windows as scheduled

What You'll Need to Have:

• 4+ years of experience in IT infrastructure roles
• Experience with change scheduling tools and IT service management platforms such as ServiceNow or Jira
• Experience reading, interpreting, and applying technical documentation and Standard Operating Procedures
• Proven ability to communicate complex technical problems clearly to management and non-technical stakeholders
• Strong customer focus with demonstrated ability to manage competing priorities and stakeholder expectations
• Solid troubleshooting and problem-solving skills in high-pressure, time-sensitive environments
• Detail-oriented approach with excellent written and verbal communication skills
• ITIL or change management certifications preferred

Pay Range: $40 - $48+/hr