Shift Leader

PAY TRANSPARENCY: Earn between $17.25 and $17.75 plus digital tips!* We are looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. The Shift Leader leads and behaves according to Potbelly values. They will manage and develop associates, ensuring outstanding product quality and customer service, building sales and controlling costs for each shift. What’s In It For You : Competitive pay! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify. What you bring to the table... You want to delight customers with great food and good vibes You are friendly and customer service oriented You have strong written and verbal communication skills You enjoy problem‑solving You enjoy higher levels of noise from music, customer and employee traffic You love working in a fast‑paced environment You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You can handle the heat of the kitchen – knife skills are a plus! You’re at least 18 years old A minimum of 1 year supervisory experience in a restaurant or retail environment preferred You’re able to stand/walk for 8‑9 hours or as needed You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment. Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑the‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned All Shift Leaders must be trained and pass a Food Safety Certification course. Certification is required through the Illinois Department of Public Health in Illinois or through ServSafe/National Registry/National Environmental Health Association in other states. Failure to pass after two attempts disqualifies the Shift Leader or Manager. *Potbelly cannot make guarantees about tip earnings* At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. #J-18808-Ljbffr