Contact Center Analytics & Performance Specialist
Seiuhcbenfund
SEIU Healthcare IL Benefit Funds seeks a Contact Center Analyst in the Member Services department. The role focuses on analyzing contact center performance, KPIs, and trends to improve efficiency and member satisfaction. The analyst partners with vendor and internal teams to support reporting and process improvements. The position requires 3+ years in a related field, a bachelor’s degree (preferred), and strong skills in data analysis, reporting, and communication. #J-18808-Ljbffr Seiuhcbenfund
Vacancy posted 1 day ago
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