Accenture Life & Annuity Delivery Lead

We Are:Transforming the Insurance industry of yesterday. We apply some of today’s latest technologies in AI, data analytics, and automation. Our team of over 975 Life and Annuity industry professionals is helping some of the most recognized insurance brands drive growth with digital innovation, platform modernization, improved product distribution, and personalized customer experiences. Through an ecosystem of top Insurtech partners, we’re expanding the ALIP platform’s capabilities to provide even greater opportunities for our clients to differentiate and scale business growth. You Are:The ALIP Production Support Lead will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role will focus on ensuring service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling. You are expected to be a subject matter expert with deep knowledge and experience, demonstrating strong influencing and advisory skills. You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions by providing solutions that apply across various groups. Master proficiency in Account Delivery Management is required. Master proficiency in Work Management is recommended. Expert proficiency in Estimation and Planning is suggested. Key Responsibilities include: Overall delivery governance for Production Support Service Providing strategic guidance to enhance delivery processes and improve overall production support and delivery service quality. Collaborating with stakeholders to align delivery objectives with business goals and customer expectations. Maintaining production volumetrics related to mean time to resolve, average response time, SLA compliance and other things that can be used during estimation and provided to executives and clients as needed. Driving continuous improvement initiatives to optimize operational efficiency, resource utilization, production support response and remediation SLAs compliance. Mentoring and supporting team members to elevate their performance and foster professional growth. RFI, Pre Sales and Opportunity support including contract management and negotiation. Production Support transformation, automation, and AI initiatives adoption. Production Operations Oversight across Clients Operational decision making and prioritization SLA and KPI management across cl Incident and major incident management Escalation management Client relationship management including managing client expectations Executive communications, reporting and presentation Change Management and Executive CAB Approvals Client Compliance Form Responses Coordination between Production Support, IO and DevOps groups Initial point of contact for production clients Vendor Compliance responses Response to Security Breach questions from clients Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Here’s What You Need: Min 5 years experience in a previous Delivery Lead role, with multiple accounts/clients’ production support experience, effectively managing a pool of ALIP resources for their optimum utilization across clients. Min 5 years experience to conceive, implement and ensure best practices guidelines for effective incident management across AO/IO towers in both Accenture hosted and client self-hosted setup. Min 3 years experience in resource and Financial management – forecast, tracking, reporting. Min 3 years experience in Client and executive level stakeholders management (reporting, communication) Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) Professional Skills Requirements One Team mindset with highly collaborative approach in adhering to contractual SALs commitment and compliance across clients. Sales Support (solutioning, pricing and RFP response as well as proposals & contract renewals) Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Role Location Annual Salary RangeCalifornia $132,500 to $302,400Colorado $132,500 to $261,300Connecticut $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maine $112,900 to $222,500Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Ohio $122,700 to $241,900Virginia $122,700 to $278,200Washington $141,100 to $278,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement ( Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. #J-18808-Ljbffr Accenture PLC