Assistant Store Manager

Job Title: Assistant Store Manager – Scooter's Coffee Location: 6023 W. Forest Home Ave, Milwaukee, WI 53220 Job Type: Full-time Schedule: Wednesday through Sunday, 8:00 AM – 4:00 PM (Off Mondays & Tuesdays) Pay: Hourly Rate $16.00 – $18.00 per hour Job Summary Established in 1998, Scooter's Coffee has distinguished itself as one of the premier specialty coffee brands in the industry, built on delivering high-quality drinks with unmatched speed and genuine hospitality. At Scooter's Coffee, we live our core values of integrity, love, humility, and courage. We are seeking a proactive, hands-on Assistant Store Manager to help lead our team at our Forest Home location. In this role, you will partner directly with company management and ownership to drive daily operational excellence, boost drive-thru throughput, elevate customer experiences, and maintain high standards of store efficiency and cleanliness. You are applying to work with an independent franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer and sets all terms of employment, wages, and benefits. Schedule & Shift Details Standard Work Schedule: Wednesday through Sunday Shift Hours: 8:00 AM – 4:00 PM Days Off: Monday and Tuesday Key Responsibilities Team Leadership & Delegation: Supervise shift operations, direct barista workflows, and proactively delegate daily cleaning, prep, and restocking tasks to ensure zero downtime. Speed & Throughput: Quarterback the team during rush periods to decrease drive-thru times while maintaining strict drink quality and recipe consistency. Customer Experience: Model world-class customer service, resolve customer feedback or complaints promptly and professionally, and ensure every guest leaves satisfied. Cash & Administrative Controls: Accurately count registers, reconcile daily sales, prepare bank cash deposits, and complete/review daily shift logs. Inventory & Cost Management: Assist with weekly stock counts, receiving orders, and implementing portion/prep controls to minimize product waste. Store Standards & Compliance: Enforce food safety, sanitation, and cleanliness guidelines across all stations and equipment. Reporting: Communicate directly with ownership and company management regarding shift performance, store needs, and operational updates. Qualifications Ability to lead in a drive-thru, QSR, or fast-paced retail food/beverage environment. Must be reliably available to work the required schedule: Wednesday–Sunday, 8:0 AM to 4:00 PM. Proven ability to lead by example, motivate a team, and maintain composure during high-volume periods. Strong organizational skills and experience delegating tasks effectively. Familiarity with cash handling, cash drops, and basic shift reporting. Ability to stand for extended periods and lift up to 35–50 lbs (milk crates, syrup cases, ice). Education High school or equivalent (Preferred) Experience Quick service & fast food restaurant: 1 year (Preferred) Management: 1 year (Preferred) Ability to Commute Milwaukee, WI 53220 (Preferred) Work Location: In person Since 1998, Scooter's Coffee has been on a mission to serve up an amazing experience, one cup and one smile at a time. What started as a single drive-thru coffeehouse in Bellevue, Nebraska has grown into a nationwide brand built on hand-tamped espresso, scratch-made pastries, and a promise we take seriously: Amazing People, Amazing Drinks... Amazingly Fast. Here in Springfield, we're bringing that same promise to our community, and it starts with the people behind the counter. We're looking for teammates who lead with kindness, take pride in doing things right, and want to be part of something bigger than a shift. If you're ready to make someone's day better one drink at a time, we'd love to have you on our team. #J-18808-Ljbffr Scooter's-Coffe