Regional Facilities Director, Healthcare (Seattle)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position SummaryThe Regional Director of Healthcare Facilities, client tile - Support Services Administration Officer (SSAO), for Washington state serving as JLL's senior-most operational leader accountable for directing, overseeing, and controlling medical center operational activities across the entire MAS portfolio. This strategic Senior Director position ensures reliable, cost-effective, and efficient delivery of quality and accessible ancillary operational services with a focus on enhancing member satisfaction, growth, and retention across a matrixed shared service organization.The SSAO oversees and coordinates the activities of delivering facilities and support services across the region, working through influence, partnership, and service excellence to achieve operational and strategic objectives. The position serves as the primary interface and Customer Relationship Manager for the National Shared Service Organization portfolio in the Mid-Atlantic Market.This position consistently supports compliance and the Principles of Responsibility by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements, client policies and procedures, and JLL's and clients Code of Business Ethics.Essential ResponsibilitiesLeadership, Talent Development & Strategic PartnershipBuilds and maintains strategic partnerships with client medical center and medical group executive leadership, operational leaders, clinical leadership, real estate teams, and regional executives to drive annual and long-term strategic planningServes as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategyBuilds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organizationModels and drives continuous learning; stays current with industry trends, benchmarks, and best practices; acts as a thought leader sharing insights within and across teams to drive improvementProvides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provides open feedback and coaching to foster performance improvementMotivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectivesProvides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teamsStrategic Operations & Service Delivery ManagementOversees the operation of multiple units and/or departments by identifying member and operational needsTranslates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategiesDelivers JLL's service delivery vision and associated strategies in the assigned Market, including planning and executing agreed-upon service levels, KPIs, and performance metricsEngages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision makingSets and communicates goals and objectives; sets standards, measures progress, and ensures resolution of escalated issuesAnticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordinglyManages escalation protocols and serves as executive-level point of contact for critical issues or strategic initiativesProactively identifies opportunities to enhance service delivery, reduce costs, and improve operational efficiency across the portfolioCoordinates across multiple service lines (Clinical Technology Management, Security Services, Healthcare Continuity Management, Facilities Capital Program, Real Estate, and Enterprise Administrative Office Services) to deliver seamless, integrated facilities solutions.Facilities Operations, Maintenance & Asset ManagementEnsures consistent delivery of plant operations, facility maintenance, environmental services, nutritional services, retail food services and vending, move and space management, and parking operations across the entire portfolioUses cutting-edge knowledge in facilities management professional fields to drive resolutions to mechanical building problems including energy management, waste management, asbestos abatement, moving services and planning, space planning, and emergency managementSets strategic organizational practices and programs for the completion of repairs on building equipment, tools, machinery, and amenities to ensure they are in working conditionDrives the delivery strategy of preventative maintenance programs to sustain a clean, safe, and hygienic environmental work areaOversees facility condition assessments and asset lifecycle management across the diverse portfolioImplements JLL best practices, standard operating procedures, and continuous improvement methodologiesDrives strategic long-term plans for landscaping services needed to maintain the upkeep of grounds and public sidewalks; implements processes and standards for completing landscaping equipment repairs.Regulatory Compliance, Environment of Care & Safety ManagementEnsures all facilities maintain full compliance with healthcare-specific regulations and accreditation standards including but not limited to; Joint Commission, CMS Conditions of Participation, Title 22, state building codes, HCAI, CDPH, Cal-OSHA, and NFPA 99/101Drives the continuous improvement and compliance with processes to record, monitor, and manage the disposal of regulated medical, patient, and employee information (e.g., Protected Health Information), pharmaceutical, and hazardous waste materialsChampions policies to ensure required licenses and operating permits are maintained in accordance with local, state, and federal regulationOversees Life Safety Code compliance, including fire safety systems, egress requirements, and hazardous materials managementCoordinates regulatory inspections, surveys, and audits; manages corrective action plansEstablishes processes to coordinate with local authorities to plan drills according to NFPA and Life Safety Code; oversees completion of reports based on drill outcomesConducts inspection tours to ensure the efficient and uninterrupted operation of the facilityMaintains comprehensive emergency management programs including emergency operations plans, incident command systems, and hazard vulnerability assessmentsEnsures workplace safety programs comply with OSHA requirements; manages workers' compensation and safety incident investigationsOversees infection prevention and control measures for facility infrastructure and operations.Financial Management & Capital PlanningPartners with client finance teams to develop, manage, and monitor operating budgets exceeding $25 million annuallyDevelops strategies and defines metrics used to gain efficiencies and prioritize program budget for improvement projectsAnalyzes resources, costs, and forecasts and incorporates them into business plansImplements financial controls, forecasting processes, and variance analysis to ensure fiscal accountabilityDrives cost optimization initiatives while maintaining or enhancing service quality and customer satisfactionDevelops capital planning recommendations based on facility condition assessments, asset lifecycle analysis, and strategic priorities; identifies specific facility, renovation, and operational programs that will support the strategic direction of the organizationIdentifies opportunities for operational efficiencies, cost avoidage, and value creationOversees maintenance projects such as designing, remodeling, renovating, and equipping facilities with capabilities to reduce costs and improve servicePrepares and presents regular financial performance reports to JLL and client leadership.Technology, Infrastructure & InnovationForecasts and ensures organization-wide strategies on complex issues including infrastructure equipment, HVAC equipment and facilities, video conferencing equipment, telephone, and network installation in partnership with technical teamsDrives solutions to test newly installed machines and equipment to ensure contracting specifications are fulfilledDrives adoption of JLL's technology platforms including CMMS, space management systems, and performance dashboardsLeverages data analytics to inform decision-making and drive continuous improvementIdentifies opportunities to implement innovative solutions, smart building technologies, and sustainability initiativesSupports client's strategic technology initiatives related to facilities and support servicesPartners with enterprise shared services and sustainability management to manage building-lease services and construction/expansion projects.Vendor & Contract ManagementDetermines the strategic direction for improving the review of services rendered and invoices, and establishing contractual requirements to evaluate vendor performance against service-level agreements, capabilities, and qu