Customer Services Associate

Job Title: Customer Services Associate Location: Celtic Manor Resort, Newport (NP18 1HQ) Hours: Part Time, Full Time and Casual Contracts Available 22.5 / 37.5 hours per week Pay: £12.77 per hour + excellent benefits Job ID: REQ6585 Overview Looking for a customer service role in Newport where your communication skills really make a difference? We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles. You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time. What you’ll be doing Responding to inbound calls and emails from guests Providing clear, accurate information about our hotels, dining and facilities Delivering a friendly, professional and helpful service on every interaction Taking ownership of guest queries and resolving them efficiently Creating a positive experience from the first contact to resolution What we’re looking for Experience in a customer service, call centre or contact centre role Excellent verbal and written communication skills Confidence handling a high volume of calls or enquiries A calm, organised approach with strong attention to detail A genuine passion for helping people Why join us? This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience. Benefits include Career development from day one Discounts on hotel stays, food and drink Discounted gym & leisure membership Free GP virtual service 24/7 wellbeing support Pension scheme Social events and recognition awards Additional information We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance. The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates. #J-18808-Ljbffr Celtic Manor Resort