Front Desk Agent

Front Desk Agent at The RadicalThe Radical isn't your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here.Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else.The RoleAs a Full Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special.This is a full time position with a consistent schedule, full benefits, and real room to grow. If you're ready to build a career in boutique hospitality and be part of a team that leads with culture and community, this is your seat.What You'll DoWelcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorableManage check-in and check-out processes efficiently while personalizing every interactionServe as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiencesHandle reservations, room assignments, and special requests with care and attention to detailRespond to guest questions, concerns, and needs with a calm, solutions-first attitudeCommunicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experienceProcess payments, manage cash handling, and maintain accurate front desk recordsSupport the team during peak periods, events, and property activationsRepresent The Radical's brand with professionalism, personality, and pride every shiftQualificationsWho You AreYou have a genuine love for hospitality and connecting with peopleYou're energetic, curious, and thrive in a dynamic, ever-changing environmentYou stay calm under pressure and find creative solutions when things don't go as plannedYou're a strong communicator — clear, warm, and professional in person and in writingYou're detail-oriented without losing sight of the bigger picture: an exceptional guest experienceYou're passionate about Asheville's culture, community, and what makes this city specialPrior hotel, hospitality, or customer service experience preferred — but not required. We hire for attitude first.Comfortable with hotel property management systems or eager to learnAvailable for flexible scheduling including evenings, weekends, and holidaysWhy Join Us at The RadicalWorking at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about long after checkout. Full time team members enjoy:Full benefits package including health, life, and disability insuranceA culture that celebrates individuality, creativity, and bold ideasA community-driven workplace rooted in the spirit of Asheville's River Arts DistrictReal career growth — we promote from within and invest in our peopleExposure to a full-service boutique lifestyle hotel operationA management team that sees you, supports you, and wants you to succeedBenefitsHealth insuranceDisability insuranceLife insuranceEmployee assistance program401(k)Paid time offRoom discountsEmployee food and beverage discountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.Source: Driftwood Hospitality Driftwood Hospitality Management