Field Service Supervisor

Field Service SupervisorZiegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers' needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key.ResponsibilitiesTake field service customer callsSeek approval from customer on additional work request detailsCollaboration on invoice disputes, service call details, and additional segmentsService Call Labor ManagementOpen service calls and segmentsOrder parts on service calls as appropriateDispatch Field Service TechniciansApprove employee time (in Workday or D365)Monitor service calls to ensure estimates are metTroubleshoot parts availability issuesManage field truck utilizationSafety and Contamination ControlComplete incident reports as neededField Service Truck inspections (daily, weekly, monthly) for safety and contamination controlConduct regular site visits to ensure all appropriate PPE is used and all safety standards (i.e. lockout/tagout, JAS, and monthly safety inspections) are followedWork with employees to create a safety accountability plan, as neededHold regular safety meetingsAfter HoursProvide after-hours support to customersTechnical Subject Matter ExpertProvide input on what parts should be inventoried at the branchStay up to date on new equipment/products and technical hot topicsTraining and CoachingAnswer technician questions about specific service calls and segmentsConduct coaching and/or performance action conversations, as neededHold regular team meetings (updates, safety trends/hot topics, priorities, etc.)Monitor and enforce employee training completionPlan training for technicians based on the needs of the customers and the shopsBuild team moral through routine conversation, team lunches, trainings, etc.StaffingInterview candidatesHire techniciansOversee the onboarding of new techniciansEmployee ManagementComplete annual employee performance reviewsMaintain employee records in Workday (PTO, Time, terminations, training, etc.)Stay up to date on company policies and HR memosSupport employees career developmentAnswer questions on company/job benefits or appropriately direct employeesWork with HR for any necessary employee accommodation or leave situationsWork with Workers Compensation for any restricted work accommodationsQualifications2-year technical degree strongly preferred; High school degree required5+ years of relevant diesel equipment knowledge strongly preferred3+ years in a lead or supervisory position preferredGood computer skills required (MS Office products)Strong communication, customer service, and organizational skills requiredAbility to problem solve and think creatively to take care of customers in the most efficient way requiredCommitted to serving our customersAbility to hire, build, and support team of high performing TechniciansMinimum Physical RequirementsLift/carry up to 10 lbsStanding, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/graspingThis job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.SEE YOURSELF AT ZIEGLERFounded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!The total compensation (base plus incentive) for this position is$74,200.00 to $111,300.00Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:Health, Dental, Vision and Life Insurance15 days of PTO your first year, accrual starts day 19 paid holidays401(k) plan with company contribution and matchHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each yearShort-Term and Long-Term Disability Insurance, FSA & EAPPaid Parental Leave & Funeral LeaveFitness membership discountEducation AssistanceAt Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.