RCMI Senior Solution Technical Expert (SSTE) - Patient Access

What You Will Do Guidehouse is currently seeking Revenue Cycle Management (RCM) professionals in support of our Military Health System client. These teammates will bring a vast range of experiences across RCM within an electronic health record (EHR). The candidate should have experience working in Federal Healthcare space, and preferably the Defense Health Agency, the Services, and/or Health Affairs. The candidate will lead the development of work products and deliverables; establish relationships with primary clients and stakeholders; and identify opportunities to improve processes. The candidate will also support business development across the MHS. Responsibilities Perform Oracle Health (Cerner) EHR configuration support tasks related to patient access, utilization of the Cerner system, and providing positive patient interactions, all within the framework of optimizing revenue cycle management. Develop a continual improvement process model to establish/improve products, services, and processes related to the sustainment of the MHS GENESIS. Review and make recommendations to improve end-to-end workflows that meet expected outcomes (e.g., clinical needs, data quality) and patient/provider experience. Support data governance, data management, automation/ROBOTIC Process Automation (RPA) activities, security, metadata and user communities. Provide health informatics subject matter expertise in support of the working groups and assist in the response to and management of requests specific to designated care areas. Support solutions/specialties including Dentrix, FirstNet, PathNet, RadNet, PharmNet, Patient Portal, PowerChart Ambulatory, PowerChart Inpatient, and SurgiNet. Assist with the design of clinical workflows that incorporate business functions. Establish ongoing support and feedback mechanisms to collect user input for continuous improvement; leverage LightsOn to make recommendations on process improvements. Support Revenue Cycle activities such as charge capture, patient access, medical coding, and revenue cycle optimization. Create visual dashboards and presentations using MHS Data; develop slides/analysis using dashboards. Assist with development, maintenance, and iterative improvement of working groups/project teams, including charter development, schedule working group/project meetings, track tasks to completion, and assist with planning and execution of workshops/summits. Participate in the development and maintenance of a collaborative relationship with VA counterparts. Contribute to Innovation/Academics/Interoperability such as pilots and use‑cases to leverage MHS GENESIS. Develop dashboards and reports based on government lead priorities. Lead the development of work products and deliverables; manage recurring tasks and work products. Work with executives and other business leaders to identify opportunities for improvement. Develop slide decks/presentations and memorandums to/from DoD Senior Leaders. Collaborate with stakeholders to track progress on MHS initiatives to meet legislative and departmental requirements. Qualifications Must be able to obtain and maintain a Federal or DoD Public Trust; candidates must obtain approved adjudication prior to onboarding. Candidates with an active Public Trust or Suitability are preferred. Travel required up to 10%. Bachelor’s degree; four (4) years of additional professional experience may be used in lieu of a degree. Four (4) or more years of experience supporting EHR revenue cycle management (RCM) solutions, including system configuration, troubleshooting, issue resolution, and/or post‑implementation optimization. Preferred / Nice to Have Bachelor’s degree in Business, Management, Healthcare Administration, Business Analysis, Statistics, or related field. Experience with Oracle/Cerner EHR RCM. Minimum of 4–6 years of experience in project management / management consulting. PMP or CAPM certification. Certified Revenue Cycle Representative (CRCR). Skill sets to perform technical build and system configuration for MHS GENESIS RCM optimization, reconfigurations, and enhancements. Experience overseeing and independently developing, implementing, and validating testing of MHS GENESIS systematic builds within RCM solution sets. Experience with ticket queuing system issue resolution processes. Professional interaction with RCM stakeholders to implement resolutions to issues or requirements. Experience with development, modification, optimization and integration of RCM workflows into clinical workflows. MHS business knowledge and experience to support DHA RCM functional stakeholders. Experience designing and building educational course material for DHA MHS GENESIS RCM Solution Owner Teams. Understanding of clinical/business workflows and usability standards. Ability to develop dashboards using Tableau or Microsoft Power BI. Knowledge of Microsoft Office products. Ability to assess potential risks with stakeholders. Translate business requirements into non‑technical and technical documents. Excellent written and verbal communication skills, including presentation to executive leadership. Experience with DoD / Military Health System. Experience leading small teams, coaching and collaborating with colleagues. Knowledge of the healthcare sector. Salary The annual salary range for this position is $80,000.00–$133,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. Benefits Medical, Rx, Dental & Vision Insurance Personal and family sick time and company paid holidays Discretionary variable incentive bonus (eligible) Parental leave and adoption assistance 401(k) retirement plan Basic life & supplemental life Health savings account, Dental/Vision & dependent care flexible spending accounts Short‑term & long‑term disability Student loan paydown Tuition reimbursement, personal development and learning opportunities Skills development & certifications Employee referral program Corporate sponsored events & community outreach Emergency backup childcare program Mobility stipend Equal Opportunity Employer Guidehouse is an Equal Opportunity Employer – protected veterans, individuals with disabilities or any other basis protected by law, ordinance, or regulation. #J-18808-Ljbffr Guidehouse